Customer Relationship Officer -Business Banking (UAE Nationals Only)
Emirates Islamic · Dubai
Job Responsibility:
- Effectively identify and respond to Business Banking client needs.
- Ensure completion of client transaction in timely and quality manner.
- Increase client satisfaction by providing high-quality service.
- Support the quality initiative by reducing transaction defeats and cycle time.
- Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
- Contacting client and getting missing documents.
- Execute relevant financial transaction for clients in line with service.
- Create and exploit opportunities to promote and sell a portfolio of products and services that meets the needs of existing and prospective customers to achieve the assigned sales objectives/standards.
- Maximize the referral opportunities from client interactions.
- Identify and act on sales and relationship –deepening opportunities to facilitate retention and continued relationship.
- Understand access channels (ATM, Internet banking, Phone banking, etc.) to proactively educate clients on access options.
- Apply and comply with relevant processes, procedures and controls to meet the unit’s needs while providing efficient service to customers.
Job Skills & Qualifications:
- High School / Bachelor Graduate
- At least 2 years of relevant experience in similar job
What we offer you:
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- World-class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
EIB
Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.
As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.
Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.
We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.
Step into Business Banking at Emirates Islamic as a Customer Relationship Officer, supporting efforts to enhance customer satisfaction, service quality and trust by responding to business customer enquiries regarding account balances, verifying business customer instructions for deposits and collecting KYC documentation from new business clients.More jobs at Emirates Islamic · Finance & Accounting jobs in Dubai