Aftersales Customer Support Associate - YAMAHA
Motodynamics · Athens
We are MOTODYNAMICS Group, and Movement is our Passion!
Our vision is to create a world of sustainable mobility without boundaries. We support diversity and cultivate an inclusive work environment where every member of the team can be his/her true self.
Through the iconic brands we represent – Yamaha, Porsche, SIXT and NIO – and our retail network Motodirect and Autodirect, we create emotions and transform lives through adventure, exploration, human connection.
We are looking for an Aftersales Customer Support Associate for our Yamaha Division.
Key responsibilities:
- Provide exceptional customer support by responding to inquiries from customers and the dealer network
- Coordinate and monitor safety recall campaigns, ensuring their timely and accurate execution
- Distribute technical service bulletins and communicate important technical updates to the dealer network
- Support and coordinate the motorcycle homologation process. Maintain and update data in ERP systems, ensuring accuracy and consistency
- Collaborate with cross-functional teams and actively participate in Aftersales projects and company events
Requirements
Who you are:
- Previous experience in Customer Service, Aftersales Customer Support, or a similar customer-facing role ideally in the automotive, motorcycle, or related technical industry will be considered a strong asset
- Mechanical knowledge and a good understanding of vehicle or motorcycle technical concepts
- A degree in Mechanical Engineering will be considered an advantage
- Excellent command of Greek and English, both written and spoken.
- Very good knowledge of MS Office Suite, particularly Excel, and familiarity with ERP systems
- A customer-centric mindset with excellent communication and interpersonal skills
- Strong organizational abilities, attention to detail, and a proactive, problem-solving approach
Benefits
What’s in it for you:
- Work in one of the Best Employers in Greece & Europe (Best Workplace Hellas 2026, 2025, 2024 & Europe 2026, 2025, 2024) and be part of our unique culture
- Private health insurance for you and your family including annual health check-up
- Ticket Restaurant Meal Allowance – €132/month (maximum allowable amount)
- Pension plan
- Annual bonus
- Educational support benefit for employees’ children from nursery school through High School
- Career growth, internal mobility & role-based training opportunities
- Discounts on corporate services and products
- Special offers at selected gyms & tuition discounts at partner educational institutions
- A buddy to support you with your onboarding
- The opportunity to work and grow within a Group that drives change
Be part of an equal opportunity employer and member of the Diversity Charter Greece, committed to building and maintaining intergenerational relationships with stakeholders, fostering an inclusive workplace, and living its core values every day: Integrity, Trust, Respect, and Excellence.