Technical Support Analyst (fluent German with English)
MP Solutions · Debrecen
Join a multilingual customer support team supporting customers of leading global technology brands. In this role, you will communicate with customers via phone, email and chat, helping them with product-related questions, troubleshooting, order support and general inquiries.
Location: We have opportunities at the Budapest or Debrecen office or remotely.
Schedule: Monday - Friday, full-time (mostly 8:30-17:00)
Languages: We are looking for candidates with German with strong English.
What You Will Do
- Provide customer support through phone, email and chat channels
- Assist customers with product and service-related questions
- Support order processing and order-related inquiries
- Troubleshoot technical and non-technical issues
- Handle customer complaints professionally and efficiently
- Escalate complex cases to the appropriate internal teams when necessary
- Ensure high-quality customer experience in every interaction
- Maintain accurate records of customer interactions
- Collaborate with colleagues and internal stakeholders to resolve customer issues
Requirements
- Hungarian location
- Hungarian citizenship
- Hungarian work permit
- Fluent German language skills (C1 level or higher)
- Fluent English (C1 level)
- Excellent communication skills, both written and verbal
- Customer-focused mindset and problem-solving attitude
- Ability to work in a fast-paced environment
- Strong attention to detail and organizational skills
Benefits
- Stable Monday - Friday schedule
- Long-term career opportunities
- Employee benefits package after the probation period (28.000 HUF SZÉP-card)
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