Senior Business Analyst, Operations
DSV
- Senior Business Analyst, Operations
- Fort Worth
If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
Job area: Projects / Special Projects / Business Support
DSV – Global Transport and Logistics
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit dsv.com and follow us on LinkedIn and Facebook.
Location: USA - Fort Worth, Silver Creek Rd
- Division: Solutions
- Job Posting Title: Senior Business Analyst, Operations
- Time Type: Full Time
POSITION SUMMARY
The Sr Business Analyst will join a team to generate insights that will guide our operational strategy and day-to-day execution. The Sr Business Analyst role will be gathering customer insights, mining data, making recommendations, and helping senior leaders make key business decisions. This position will work closely with the operations team to shape the structure and support the business.
This position requires high judgment, excellent analytical abilities, a creative mind to invent solutions to improve customer delivery experience; it also offers broad exposure to various business, financial, and technical teams across DSV.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Uncover trends and correlations to develop insights that can materially improve our operational decisions.
- Apply data mining, quantitative analysis, and statistical models to understand how our customers interact with us and identify the best way to improve the customer experience and meet our goals.
- Collaborate and partner across the organization to develop best practices for your function and advocate for improvements in enterprise-wide tools.
- Own the design, development, and maintenance of ongoing performance metrics, reports, analyses, dashboards, etc. to drive key business decisions.
- Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
- Work closely with Management on important issues and projects.
- Assess and document existing business procedures. Develop recommendations for new methods / procedures, implementation plans, schedules and written reports for management to evaluate.
- Maintain recordkeeping database and produce reports.
- Review reports and recommend productivity and efficiency improvements.
- Research and analyze other comparable organizations / operation.
- Support Business reviews for strategic client by developing and presenting materials to illustrate DSV’s performance and value creation.
- Analyze business cases and existing data to identify new cost savings initiatives to develop in to case studies for presentation to client.
- Develop client relationship management skills via involvement in implementation support, AQP meetings, Deep Dives, Business Reviews, etc.
- Responsible for the design, development and implementation of IT solutions across functions.
- Work closely with business leaders and clients to analyze and document client requirements and develop and implement best practice, consistent, standardized IT Solutions.
- Other duties as assigned.
REQUIRED SKILLS & COMPETENCIES
Education and/or Experience
- Bachelor's degree required, advanced degree preferred
- 5+ years’ experience in Warehouse or Distribution Operations preferred with emphasis in Logistics or Supply Chain Management, Business, or Sales and Marketing.
SKILLS, KNOWLEDGE AND ABILITIES
- Employees must possess excellent computer skills but not limited to MS Office Suite (including Excel pivot tables and formulas), Windows, or Visio.
- English (Reading, Writing, and Verbal).
- Ability to handle basic statistical control methods.
Other Skills
Accountability
- Willingness to take personal responsibility for actions and the delivery of results
- Ability to adhere to standards
- Internally motivated and works well under pressure
Quality
- Strong problem solving and decision-making skills
- Ability to follow proper communication channels to initiate action
- Ability to effectively manage own time, multi-task, and prioritize for optimal output
- Continually seeking process improvement and innovation
- Impeccable attention to detail, passion for processes and systems.
Technical
- Ability to learn new systems and tools quickly
- Excellent analytical skills
- Big Query, ability to write advanced SQL queries
- Ability to clean and validate data
- Data Studio, gSheets, gSlides, Apps Script, AppSheet, and Gemini.
- Ability to implement and validate corrective and preventative actions
- MS Office (Access, Excel, pivot tables) expertise
Communication
- Excellent verbal and written communication skills, strong interpersonal skills, ability to coordinate and motivate self and others.
- Willing to ask questions to gain a better understanding of requirements and develop continuous improvement ideas.
- Comfortable communicating with individuals throughout all levels of the organization.
- Demonstrated ability to work in a matrix environment. Must work well across multiple units across the company.
Business Understanding
- Understanding of the company’s business strategy, vision and operations as well as regional working relationships.
- Ability to gain knowledge and understanding of Client specific strategic objectives
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to success