Director, Operations
DSV
If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
Job area: Managerial
DSV – Global Transport and Logistics
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit dsv.com and follow us on LinkedIn and Facebook.
Location: USA - Walton, Final Mile Blvd as well as multiple other operational sites and requires regular travel between locations across the U.S.
- Division: Solutions
- Job Posting Title: Director, Operations
- Time Type: Full Time
SUMMARY
The Director of Operations provides overall direction and guidance to the operational activities of the organization. Provides strategic leadership and management to Operations within a large geographic region. The Regional Director of Operations will strive to maximize growth and profitability while responsibly managing the resources of their region according to the company and client expectations and policies. Develops and implements long and short term strategies to achieve financial and growth targets. Develops emerging talent and successors and creates a work environment that promotes the values of DSV.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for supporting the Company strategy including growth and transformational initiatives. Develops regional strategies to align with enterprise targets. Ensures targets are achieved and local needs are also met.
- Plans and budgets regional financial targets. Responsible for ensuring results are achieved against targets.
- Ensures operational excellence within and across our core services.
- Ensures operational excellence through standardization of existing practices, risk assessment and review of key metrics.
- Provides leadership and creates an environment that fosters passion, teamwork and agility within the organization.
- Ensures initiatives are developed and executed in the selection and development of talent and creates an environment that improves associate engagement.
- Builds and sustains long-term client relationships. Supports local, regional and global sales initiatives by partnering with key clients and delivering a high level of client focus to business initiatives.
- Plans and successfully executes start-up facilities for new business.
- Spearheads teams and partners with clients to trouble-shoot and solve existing issues or problems.
- Contributes as a key member to our sales and solutions team in winning key strategic accounts.
- Develops and implements an operations strategy tailored to our client that identifies opportunities to improve cost control and margin improvement and will lead to organic growth.
- Consistently works within a complex matrixed environment.
- Works collaboratively and establishes solid business relationships with supporting departments including but not limited to: Human Resources, Sales, and Finance.
OTHER DUTIES
Performs special projects as required
SUPERVISORY RESPONSIBILITIES (IF ANY)
The Regional Director of Operations directly supervises General Managers. Responsible for overall management to achieve client satisfaction. Must interpret policies, purposes, and goals of the organization for subordinates. Responsible for performance management of direct reports. Builds bench strength by leading, developing and challenging operations teams to raise individual and collective performance levels by demonstrating and promoting discretionary effort.
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
- A Bachelor's degree in Engineering, Business or Logistics or equivalent fields is required
- A minimum of 10 years logistics operations management experience with big box", e-commerce or specialty retailers and at least 5 years’ experience as a regional operations leader managing multiple locations.
Certificates, Licenses, Registrations or Professional Designations
NONE
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills
- Strong proficiency in MS Office applications is needed.
- Working knowledge of industry WMS
Language Skills
English (reading, writing, and verbal)
Mathematical Skills
Intermediate mathematical, accounting, and financial skills
Other Skills
- Excellent verbal, written and visual/presentation communication skills.
- Must be adept at navigating within a matrixed organizational structure.
- Results-oriented and able to work and meet timelines.
- Ability to work well under pressure and multi-task.
- Demonstrated ability to work in a complex matrix environment across multiple levels within the organization.
- Ability to motivate and inspire others to achieve.
- Ability to question and challenge existing ways of thinking.
- Experience in a “client-centric" environment with accountability for both operations metrics and client relations.
- Must excel at and enjoy teaming with members of the operations team and client representatives to trouble-shoot and solve existing problems.
- Direct experience preparing budgets and actively participating in financial reviews with a solid understanding of standard and actual cost variances
- Has led high-performing teams. Can recruit, develop and motivate superior talent
- Possess the ability to motivate and maintain effective working relationships with staff and partners.
- Ability to rely on experience and judgment to plan and accomplish goals.
- Successfully w