Hostess
Accor · Dubai
Company Description
DELANO Dubai
Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic DELANO brand to the UAE for the first time. When DELANO South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. DELANO was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original DELANO to icon status, DELANO Dubai will usher in a new era of sophisticated style and elevated service to the UAE.
Located on the pristine shores of Bluewaters Island, the DELANO Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.
Job Description
As a Hostess at DELANO Dubai, you are the first point of contact for our guests, setting the tone for a refined yet relaxed dining experience. You will warmly welcome guests, manage reservations and seating, and ensure a seamless flow of arrivals while delivering an intuitive and elevated guest journey aligned with the DELANO brand.
- Guest Welcome & First Impression: Deliver a warm, polished welcome to all guests, creating an immediate sense of arrival and comfort
- Reservations Management: Accurately manage bookings, ensuring guest preferences, special requests, and notes are captured and communicated effectively
- Seating Coordination: Organise table allocations to ensure smooth service flow, balanced sections, and optimal guest experience
- Guest Flow Management: Monitor arrivals, wait times, and table turnover to maintain a seamless and well-paced restaurant operation
- Guest Engagement: Engage with guests during wait times in a warm, professional, and attentive manner, enhancing their overall arrival experience
- Team Coordination: Work closely with front-of-house and management teams to ensure clear communication and operational alignment
- Walk-ins & Waiting List: Manage walk-in guests and waiting lists efficiently, ensuring fairness, clarity, and a positive guest journey
- Venue Knowledge: Maintain strong awareness of restaurant layout, seating plans, and daily operations to support guest needs confidently
- Reception Standards: Ensure the host stand and entrance area are always immaculate and reflective of DELANO’s luxury lifestyle aesthetic
- Guest Experience Ownership: Anticipate guest needs and resolve minor issues discreetly, ensuring a smooth and memorable first impression
Qualifications
- Luxury Experience: Proven experience in luxury hospitality (luxury hotel, high-end restaurant, or beach club), delivering refined and discreet service
- Guest Engagement Excellence: Exceptional communication skills with a warm, polished, and natural guest approach
- Operational Knowledge: Strong understanding of reservations systems, seating management, and restaurant operations
- Service Excellence: Calm, composed, and guest-focused approach in a fast-paced environment
- Team Collaboration: Strong ability to coordinate effectively with front-of-house and kitchen teams to ensure smooth communication, efficient service flow, and a cohesive guest experience
- Educational Background: A relevant qualification such as a Bachelor’s degree or diploma in Hospitality Management (or equivalent experience) is preferred, reflecting a commitment to professional standards
- Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—bringing your unique self, positive energy, and passion is essential. With the right attitude and that essential spark, we create truly memorable guest experiences together
Additional Information
What awaits you...
- The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
- A competitive package and plenty of development opportunities.