Manager, CRM Platforms & Salesforce Delivery
Agilent Technologies · India
Job Description
As Manager, CRM Platforms & Salesforce Delivery within the Agilent IT Team, you will lead delivery, operations, DevOps, and innovation across Agilent’s CRM technology landscape, with Salesforce as the primary platform. This role manages a team of CRM resources and partners with Sales, Service, Marketing, Operations, and IT stakeholders to deliver scalable CRM solutions that improve customer engagement, productivity, and business growth.
Job Description
The Manager, CRM Platforms & Salesforce Delivery will lead CRM platform implementation, operations, DevOps, and team development while ensuring Salesforce and related CRM solutions align with Agilent’s commercial strategy and business priorities.
Lead, coach, and develop a team of CRM developers, administrators, analysts, and support resources.
Manage Salesforce implementation, enhancement, support, and DevOps delivery across Sales, Service, Marketing, Partner, and Customer Experience processes.
Partner with business stakeholders to translate GTM and CRM priorities into scalable Salesforce solutions and delivery roadmaps.
Oversee project planning, resource prioritization, risk management, delivery tracking, and executive stakeholder communication.
Provide hands-on technical guidance for Salesforce configuration, development, integration, data model design, security, automation, and release management.
Ensure solutions follow Salesforce best practices, enterprise architecture standards, security requirements, and Agilent IT governance.
Manage Salesforce DevOps practices, including source control, CI/CD, environment strategy, testing, deployment governance, and production readiness.
Drive continuous improvement in platform stability, delivery quality, backlog management, incident resolution, documentation, and support processes.
Evaluate Salesforce platform innovations, including AI capabilities, and contribute to CRM roadmap planning that supports commercial growth and user productivity.
Build strong relationships with business leaders, product owners, architects, vendors, and global delivery partners.
Qualifications
Qualifications:
Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Technology, or related field; advanced degree preferred.
10+ years of enterprise application delivery experience, including 6+ years in Salesforce implementation, development, administration, integration, and production support.
4+ years of people management experience, including coaching, performance development, resource planning, and leading teams with mixed skill levels.
Strong hands-on Salesforce expertise across Sales Cloud, Service Cloud, Experience Cloud/PRM, Data Cloud, Marketing integrations, Apex, Lightning Web Components, Flow, SOQL/SOSL, security, sharing, data model, and automation.
Strong understanding of GTM and CRM business processes, including lead, account, contact, opportunity, quoting, forecasting, partner/channel sales, service operations, campaigns, and customer lifecycle management.
Experience managing Salesforce DevOps practices, including Git-based source control, Gearset, Salesforce DX, CI/CD, environment strategy, automated testing, release governance, and production change control.
Knowledge of Salesforce AI capabilities such as Einstein, predictive insights, automation, agent-assisted workflows, and data-driven recommendations to improve sales productivity, customer engagement, pipeline growth, and business decision-making.
Demonstrated project management experience in Agile or hybrid delivery models, including planning, estimation, dependency management, risk management, stakeholder reporting, and delivery governance.
Experience integrating Salesforce with ERP, middleware, data platforms, marketing platforms, identity platforms, and other enterprise systems.
Strong communication, business relationship management, vendor management, and stakeholder influence skills in a global matrixed environment.
Ability to guide technical design, make sound trade-off decisions, and deliver scalable, secure, maintainable, and supportable Salesforce solutions.
Salesforce certifications such as Administrator, Platform Developer II, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder, or Application/System Architect are preferred.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.