Technical Operations Engineer
Arbor Education · Thiruvananthapuram
As a Technical Operations Engineer, you will own the operational health of the migration journey for Arbor products, primarily Arbor MIS, alongside other products such as Arbor Finance. Migrations involve moving customer data from competitor systems into Arbor, and you will be the key person ensuring that process runs smoothly. Every migration represents a school's transition to Arbor, and the quality of that experience directly shapes their trust in our products.
You will proactively and reactively work with Onboarding teams, Support teams, the Migration Platform team, to ensure migrations are executed smoothly, issues are resolved efficiently, and systemic problems are fed back to drive lasting improvements.
Technical Execution & Ownership
- Executing and monitoring data migrations across multiple products and countries and taking ownership of outcomes end-to-end using existing UI tooling
- Triaging migration issues effectively, resolving what you can independently and escalating with clear context when needed
- Performing root cause analysis on failed or delayed migrations, identifying recurring failure patterns and systemic issues. Running post-incident reviews and applying lessons learned to prevent recurrence
- Defining and maintaining triage frameworks, severity classification, prioritisation criteria, and escalation paths
- Driving process improvements and feeding structured, prioritised requirements back to the Migration Platform team
- Improving observability (logs, dashboards, alerts) across the migration pipeline to support faster diagnosis and resolution
- Managing data integrity checks and validating successful data transfers
- Owning operational readiness for large-scale and time-sensitive migration windows, including risk assessments, checklists, and go/no-go decisions. Adapting plans quickly when circumstances change mid-migration
- Maintaining and improving migration operational documentation, playbooks, and best practices
- Ensuring migrations meet defined SLAs and quality benchmarks, contributing to the definition of those standards
Collaboration & Communication
- Act as the migration function’s primary liaison with Onboarding and Support teams, proactively driving communication, not waiting to be asked
- Proactively flag migration risks, blockers, and timeline impacts to Onboarding teams, managing expectations and negotiating timelines when needed
- Reactively partner with Support team to investigate and resolve post-migration issues, ensuring timely customer outcomes
- Build strong working relationships with customer-facing teams to understand the school’s perspective, feeding that insight back into how migrations are prioritised and executed
- Run or contribute to regular cross-team syncs with Onboarding and Support teams to maintain alignment and surface issues early, asking the right questions to uncover root causes rather than just symptoms
- Provide structured, prioritised operational feedback to the Migration Platform team, acting as the voice of operations in platform decisions
- Communicate migration status, risks, and decisions clearly to both technical and non-technical stakeholders, translating complex migration issues into understandable updates tailored to the audience
- Participate in tech talks and team-based learning, sharing knowledge and best practices
Mentorship & Leadership
- Set the bar for operational quality, reviewing others’ work and defining what ‘good’ looks like for migration operations
- Mentor and guide less experienced team members in migration best practices, triage, and escalation, delivering well-structured constructive feedback that balances recognition of strengths with actionable suggestions for development
- Shape team processes and operational standards, driving continuous improvement
- Actively seek feedback from peers, stakeholders, and the teams you work with to continuously improve both your wn performance and operational processes
Requirements
Experience, Knowledge & Skills
- 3+ years of professional experience
- Extensive background in operating or supporting data migration processes within production environments
- Excellent troubleshooting and debugging abilities, capable of independently analyzing issues through logs and data before seeking escalation
- Thorough understanding of databases, including SQL, data validation, and integrity checks
- Familiarity with reading and interpreting backend or scripting code such as PHP, Python, or similar languages
- Experience working with cloud platforms like AWS and Azure, along with associated operational tools
- Practical experience handling logs, monitoring systems, and observability tools
- Proficient with Git-based source control systems, for example, GitHub
- Demonstrated capability to manage multiple workstreams, prioritize effectively under pressure, maintain composure, and adapt approaches when plans do not go as expected
- Experience utilizing JIRA or comparable ticketing systems within structured delivery frameworks
- Strong skills in stakeholder management and direct collaboration with customer-facing teams
- Background in incident management or operational triage within production settings
- Outstanding written and verbal communication skills
- Awareness of customer impact during operational decisions, with empathy towards the end-user experience
- A proactive attitude, sound judgment, a sense of ownership, and a commitment to continuous improvement by learning from both achievements and setbacks
Desirable
- Experience in SaaS environments.
- Exposure to education technology, school MIS systems, or data migrations between competing platforms
- Experience working with large datasets
- Understanding of SLAs, operational metrics, and service reliability concepts
- Experience in high-volume or time-pressured operational environments
Benefits
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work every day.
We also offer:
- Flexible work environment (3 days work from office)
- Group Term Life Insurance paid out at 3x Annual CTC (Arbor India)
- 32 days holiday (plus Arbor Holidays). This is made up of 25 days annual leave plus 7 extra companywide days given over Easter, Summer & Christmas
- Work time: 9.30 am to 6 pm (8.5 hours only)
- Compensation - 100% fixed salary disbursement and no variable component.
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