Dutch speaking Technical Support Specialist 4 - NetApp

Arrow Electronics · New Cairo

Position:

Job Description:

Technical Support Specialist 4 - NetApp, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers.

We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization.

This is a fully remote vacancy.

Key Responsibilities:

Ensure operational continuity of NetApp systems on-premises or in the cloud
Execute centralized deployment services
Handle customer tickets in a professional way as per Arrow’s ways of working.
Provide monthly activity reports to customers
Respond to system alerts, support tickets, and customer change requests
Serve as the technical advisor and point of contact for customers
Collaborate with internal teams and NetApp support to ensure a high-quality customer experience
Stay updated on industry trends, emerging technologies, and the NetApp roadmap
Participate in the on-call rotation to cover 24x7 service continuity.

Required Qualifications:

Degree or equivalent training in Information and Communication Technology (ICT)
Minimum 10 years of experience on NetApp products support and administration.
Strong background of Storage infrastructure platforms.
Familiarity with cloud technologies such as Azure, AWS, or Google Cloud
Understanding of ITIL and/or Agile methodologies is a plus
Excellent communication skills with the ability to convey technical details to non-technical stakeholders
Role model for his team mates in both technical aspects, customer handling and professional attitude.
Team player.
Capable of working both independently and within an international team
Strong organizational skills with the ability to prioritize and meet deadlines
Proficiency in Dutch and English.

Location:

EG-New Cairo, Egypt (Uvenues)

Time Type:

Full time

Job Category:

Engineering and Technology

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