Field Service Specialist - F&B
Ecolab · Utrecht
The Field Service Specialist deliver to both local and CA customers the Ecolab F&B value on Products, Equipment & Service portfolio. Achieve the standard TVC KPI and be aligned with the customers contract engagement.
Key Internal Stakeholders
- CAM / CM
- TM
- TET, incl. Digital, Food Safety
- Marketing teams
- Engineering Teams
- Local Sales support, SHE
Focus Areas
- Service Execution
- Value (Fs/Dlg/Tco)
Key Responsibilities
1. Use/apply Safety Instructions, regular trainings, and dedicated safety tools
- Perform “Be safe” assessments.
- Ensure PPE package is ready to be used
- Complete safety observations, SOS training, commentary drive, near misses and accidents reporting, use VRM.
- Be source of proposals on own safety and on the safety of the customers sites.
2. Retain to Win (RtW) to deliver top line targets
Deliver service in alignment with customers contracts (Both Local customers and CA)
- Execute contract commitments.
- Execute SLA.
- Achieve the standard TVC KPI
- Report all activities in the Hub in alignment with AM, CM and BDM/CAM guidelines
- Be proactive on new opportunities identification (grow) during his/her service activities.
Execute key RTW actions to retain the existing business
- Corrective action plan to realign to contract commitments & customers’ expectations.
- Report all activities in the Hub in alignment with AM and CAM guidelines
3. Manage margin to deliver the gross profit plan
Execution of GMI activities (product mix) (Local customers and CA).
- Implement decision on preferential products we want to offer (Core Range).
- Turn the mix progressively into the core range.
4. Deliver VALUE to meet customers contract requirements.
TVC - “TCO + VAS”
- Provide all types of services, trainings, and professional consultancy on technical issues (products, equipment, application, cleaning process, food safety, TCO, safety) to deliver Value to Customer. TVC aligned with customer contract requirement and/or division targets for customers.
- Report all the TVC value actions in the HUB. Achieve the TVC Targets & Service compliance targets in the Hub.
Food Safety
- Deliver all elements of our Food Safety Package to customers based on our contract commitment and customers’ expectations (with support of the TET-food safety group).
- Implement and use digital tools to support the TVC for customers (with the support of the TET digital group & Engineering)
- Maintain and train our customers on digital tools.
5. Reinforce Innovation
Field testing
- Perform, and report field tests of innovations.
6. Administrative tasks
Internal reporting tasks
TVC activities / safety activities (see above in the different blocks)
External reporting tasks
Service and value activities report to customers
Expense
Monthly and travel expense reporting.
Key Skills
Interpersonal
- Customer focus. Integrity and Trust.
- Action-Oriented & Problem-Solving skills.
- Business acumen.
- Collaboration, peer relationship.
Technical
- F&B market and technical expertise. Food technology.
- Technical expertise (to unable VAS, TCO and Food Safety delivery)
- Food safety.
- Equipment tech expertise, specific tools training (3DT CIP, MCI). Know value added.
Commercial
- Service & Value Creation
- Self-starter: take the initiative to get things done.
- Demonstrate clear urgency and a competitive drive to win.
- Persist in the face of obstacles.
- Remain - and helps others remain - positive and productive in response to setbacks or barriers
- Identification of sales opportunities at existing customer and proposal of “grow” opportunities (direct to customer / via TM).
- Know Ecolab strategy and model.
- 3C model (Create / Communicate / Capture).
IT
- Microsoft Office (Excel, PowerPoint)
- Power BI
- Hub
- Digital apps
Finance
- Structure of margin- knowledge.
Other
Travel
Travel to visit customers to deliver value added service (4-5 days per week).
English Min. A2 + Local language fluent
About Ecolab:
At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.
Ecolab’s commitment to diversity, equity and inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what’s right.
Apply today and join one of the most ethical companies with over a hundred years of history.
Join Ecolab and help us protect what’s vital.
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Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.