3PL & Rider Operations Manager (They/She/He)
Glovo
As a 3PL & Rider Operations Manager, you will be handling a team responsible for cooperation with fleet partners and making sure we are always correctly supplied, reporting to the Head of Operations. The couriers are a key player in Glovo’s marketplace, and you will need to ensure the long-term sustainability of the fleet and make our cooperation with fleet partners stronger.
THE JOURNEY
- Develop long and short term commercial strategies for the fleet partners
- Craft incentive plans for the fleet partners
- Ensure rider acquisition processes are capturing the fleet available in the Polish market
- Analyze daily and weekly operational metrics with a macro view for the long-term success of fleet partners
- Develop execution plans that will be implemented, ensuring they are delivered by the team
- Plan the acquisition and incentive budget and oversee the spending
- Ensure Glovo is the number one app of choice among riders
- Understand, deep-dive and have complete awareness of the country’s supply situation at all times
- Get to know the fleet situation of all the regions, be hands-on and active part of the courier support initiatives
- Define and execute high-impact engagement and retention projects
- Make data-driven decisions to identify best practices and improve efficiency of the rider funnel