Engineer, Customer Quality

Harman · Mexico

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A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment.

What You’ll Be Part Of

The Customer Quality Engineer is responsible for managing customer complaints and ensuring timely implementation of corrective and preventive actions. This position is focused on improving overall product quality performance and customer satisfaction while ensuring compliance with the QRO Pathway Matrix, Quality Management System (BMS and QMS), IATF 16949, ISO 14001, ESD S20.20, and customer-specific requirements.

How You’ll Make An Impact

• Lead root cause analysis and corrective action implementation for customer 0KM concerns in mass production.
• Drive continuous improvement initiatives to enhance the Quality Management System.
• Manage containment actions for customer complaints, quality notifications, customer sorting activities, and Quality Alerts.
• Coordinate additional quality controls with Engineering and Operations during SOP + 90 days through the Safe Launch Plan.
• Execute IPSO Audits to ensure successful transfer of new products into production according to approved requirements.
• Manage the RMA process and review customer deductions related to 0KM quality concerns.
• Support Quality Inspectors and Technicians to ensure compliance with quality system requirements.
• Prepare and communicate Quality Assurance reports.
• Develop Control Plans and ensure proper ownership transfer for ongoing maintenance.
• Coordinate PPAP submissions and customer approval processes.
• Ensure product audits are completed and effective.
• Support customer approval processes for layout changes, PCRs, Forever Requirements, and similar quality-related activities.
• Perform additional duties as assigned by the Senior Customer Quality Engineer.

What Makes You A Strong Fit

Core Competencies

• Integrity
• Innovation
• Inclusion
• Teamwork & Respect
• Excellence

Education & Experience

• Bachelor's Degree in Engineering or related technical discipline.
• Minimum 3 years of experience as a Quality Engineer or within an industrial manufacturing environment.
• Advanced English proficiency (90% or higher).

Bonus Points If You Have

Leadership Competencies

• Leadership
• Change Orientation
• Collaboration
• Judgment
• Results Driven

Technical Knowledge

• Strong verbal and written communication skills.
• Planning and organizational skills.
• Initiative and self-motivation.
• Analytical thinking.
• Problem-solving skills.
• Knowledge of Quality Management Systems (IATF 16949 and ISO 9001).
• Experience with customer-specific quality requirements.
• Automotive customer portal experience.
• Computer proficiency, including:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • SAP
  • AutoCAD

Quality Tools & Methodologies

• Control Plans
• PPAP (Production Part Approval Process)
• MSA (Measurement System Analysis)
• SPC (Statistical Process Control)
• 8D Problem Solving
• 5 Why Analysis
• VDA Standards

Things To Know

• Willingness to travel.
• Willingness to work in an office environment.
• Successfully complete a background investigation and drug screening as a condition of employment.

What You Can Expect

• Access to employee discounts on HARMAN and Samsung products (including JBL, Harman / Kardon, AKG, and others)
• Learning and development opportunities through our award-winning HARMAN University programs
• Wellness benefits designed to support your overall well-being
• Access to the HARMAN campus fitness center and cafeteria, where available
• An inclusive and diverse work environment that supports both your professional and personal development

#LI-EB1

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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