Supervisor Call Transfer
Hilton Grand Vacations · Orlando
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Essential functions
Coaching and developing front line Vacation Advisors
Side by side and recorded call monitoring
Tracking attendance, schedule adherence and sales performance at the team member level
Work with other departments to ensure all package sales are within sales guidelines
Supervise the day-to-day operations of the Call Transfer Vacation advisors. Maximize package sales production through monitoring, side by side coaching, product knowledge coaching, and development. Maintain VPG levels through ensuring quality sales process enhancements. Track team production, attendance and schedule adherence. Rotate coverage on weekends and holidays as scheduled. Uphold and carry out all Hilton practices, policies and ethical standards.
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