Housekeeping Coordinator at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
IHG · United Arab Emirates
Do you have exceptional standards? We’re searching for a Housekeeping Coordinator to work alongside our supervisor to ensure all aspects of housekeeping and laundry are befitting of our reputation for delivering genuinely memorable experiences to our guests.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
Consistently offer professional, friendly, and engaging service
Handle all calls for the housekeeping department and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for guests.
Process requests and delegates work assignments in a timely manner, follow up with the guest to ensure their satisfaction
Responsible for communicating all operational concerns to the leadership team and proactively addressing any day-to-day operational concerns.
Take a lead role in the coordination of all housekeeping employees and activities including office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks.
Maintain complete knowledge of all housekeeping services, outlets, hotel areas / features and hours of operation.
Keep a complete updated inventory of linen and housekeeping supplies.
Order supplies as needed in coordination with management
Generate various operational reports for the coordination of the housekeeping department.
Assist other housekeeping employees in maintaining clean and organized work and public areas.
Follow all safety and sanitation policies.
Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
Meet with Housekeeping supervisor/departing supervisor to review business status and follow up actions.
Access all functions of computer system in accordance with departmental specifications.
Set up work station with necessary supplies, maintain cleanliness throughout shift.
Legibly complete requisition for additional supplies/materials and submit to manager.
Maintain updated resource materials on all vendors and information to accommodate guest inquiries.
Review designated in-house guest list and be familiar with guests’ names and room locations.
Print designated reports and distribute accordingly.
Update room status report in accordance with departmental procedures.
Contact floor supervisor to resolve floor discrepant rooms.
Monitor and track status of out of order rooms; update accordingly.
Document pertinent information in departmental log book.
Maintain security and accurate record of all guest room keys issued to Housekeeping staff.
It can be a physical role and although there are the usual meetings, briefings and of course reports to run, you will need to be on your feet some of the day out and about in the hotel, so fitness will be key for you, although reasonable adjustments will be made where we can.
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