Senior Sales Force Scrum Lead - EST Time Zone

TD SYNNEX · Chennai

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Location: India (Offshore) - EST Availability

Position Summary

The Salesforce Scrum Lead - Agentforce & AI Solutions is responsible for leading Agile Salesforce delivery teams while designing, developing, and supporting enterprise Salesforce solutions with a strong focus on AI-driven automation, Agentforce, Data Cloud, and modern Salesforce platform capabilities. This role combines Salesforce technical leadership, Scrum Master responsibilities, solution architecture, and hands-on development expertise to deliver scalable, secure, and intelligent business solutions.

The individual will serve as the primary Agile lead for Salesforce initiatives, facilitating Scrum ceremonies, managing sprint execution, coordinating stakeholders, and ensuring successful delivery of business value. The role requires deep expertise in Salesforce development, administration, Agentforce AI implementation, DevOps practices, and enterprise integration patterns while promoting Agile best practices, continuous improvement, and delivery excellence.

This position partners with business stakeholders, product owners, architects, and development teams to implement customer, employee, and operational AI solutions leveraging Salesforce Agentforce, Einstein AI, Data Cloud, and related Salesforce technologies.

Responsibilities

Agile & Scrum Leadership

• Serve as Scrum Lead for Salesforce delivery teams, facilitating Agile ceremonies including Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives.
• Partner with Product Owners and business stakeholders to prioritize and groom product backlogs.
• Manage sprint execution, team capacity, velocity tracking, and release planning activities.
• Remove project roadblocks and facilitate resolution of issues impacting delivery timelines.
• Monitor and report sprint progress, risks, dependencies, and delivery metrics to leadership.
• Promote Agile best practices, continuous improvement, and team collaboration.
• Coach team members on Scrum principles, Agile methodologies, and effective delivery practices.
• Coordinate cross-functional teams, vendors, and business stakeholders to ensure successful project execution.

Salesforce Development & Solution Delivery

• Analyze business requirements and design scalable Salesforce solutions leveraging Sales Cloud, Service Cloud, Agentforce, and Data Cloud.
• Design, develop, test, deploy, and support applications using Apex, Lightning Web Components (LWC), Salesforce Flows, JavaScript, Node.js, and declarative tools.
• Lead end-to-end Salesforce project delivery including design, development, testing, deployment, and production support.
• Ensure solutions adhere to Salesforce best practices, architectural standards, security requirements, and governance models.
• Create technical designs, user stories, solution documentation, and implementation plans.
• Conduct code reviews and enforce development standards across the team.

Agentforce & AI Solutions

• Design and implement Salesforce Agentforce AI Agents including SDR, Lead Nurturing, Pipeline Management, Employee Service, and Operational Agents.
• Configure Agent Builder, Prompt Builder, Agent Actions, Topics, and Agentforce Reasoning Engine components.
• Design AI-powered business processes and automation frameworks leveraging Einstein AI and Salesforce native capabilities.
• Optimize AI agent performance through prompt engineering, reasoning strategies, and token optimization techniques.
• Implement Responsible AI practices, governance controls, compliance frameworks, and Einstein Trust Layer capabilities.
• Configure monitoring, analytics, dashboards, and audit logging for AI agent performance and business ROI measurement.

Salesforce Administration & Platform Management

• Manage Salesforce security and access controls including Profiles, Permission Sets, Role Hierarchies, Sharing Rules, and FLS/CRUD.
• Support Salesforce environment strategy, configuration management, and platform governance.
• Develop and maintain reports, dashboards, analytics, and business intelligence solutions.
• Troubleshoot user issues related to access, licenses, permissions, navigation, and system functionality.
• Support business transformation initiatives, process improvements, and platform adoption activities.
• Ensure data quality, platform stability, and application performance.

Data Cloud, Integration & Architecture

• Implement Salesforce Data Cloud (Data 360) and Retrieval Augmented Generation (RAG) architectures.
• Design API-first and Headless Customer 360 integration solutions.
• Integrate Agentforce with Sales Cloud, Service Cloud, Knowledge, digital channels, external applications, and third-party APIs.
• Collaborate with enterprise architects on scalable integration and automation strategies.
• Support middleware and enterprise integration platforms as required.

Salesforce DevOps & Release Management

• Lead source-driven development initiatives using Salesforce DX (SFDX), Salesforce CLI, and Visual Studio Code.
• Manage Git-based source control, branching strategies, and release management processes.
• Oversee CI/CD pipelines, automated testing, deployment automation, and DevOps governance.
• Coordinate production releases, change management activities, and post-deployment validation.
• Ensure proper version control, documentation, testing, and compliance across all deliverables.

Leadership & Collaboration

• Build strong relationships with business stakeholders and senior leadership.
• Collaborate with developers, administrators, architects, QA teams, and business analysts to deliver innovative solutions.
• Mentor junior team members on Salesforce technologies, Agentforce capabilities, Agile methodologies, and development best practices.
• Evaluate emerging Salesforce technologies, AI tools, and industry trends and provide strategic recommendations.

Knowledge, Skills & Experience

• 7+ years of hands-on Salesforce development experience in enterprise production environments.
• 3+ years of experience leading Agile/Scrum teams as Scrum Master, Technical Lead, or Delivery Lead.
• 10+ years of overall IT experience preferred.
• Strong experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Platform capabilities.
• Expert knowledge of Apex, Lightning Web Components (LWC), JavaScript, Node.js, Salesforce Flows, and declarative development.
• Hands-on experience implementing Salesforce Agentforce AI solutions and autonomous agents.
• Strong knowledge of Prompt Builder, Agent Builder, Einstein AI, Copilot capabilities, and AI workflow automation.
• Deep understanding of prompt engineering, Large Language Models (LLMs), and AI optimization techniques.
• Experience with Salesforce Data Cloud, Data 360, data integration, and RAG solutions.
• Strong understanding of Salesforce security architecture, administration, and governance.
• Experience integrating Salesforce with enterprise applications using REST APIs, SOAP APIs, middleware platforms, and event-driven architectures.
• Expertise in Salesforce DX (SFDX), Salesforce CLI, Visual Studio Code, Git, DevOps Center, and CI/CD practices.
• Knowledge of Headless Customer 360, API-first architectures, and modern enterprise integration patterns.
• Strong understanding of Scrum, Agile, Kanban, SAFe, and Agile delivery methodologies.
• Experience using Jira, Azure DevOps, Confluence, or similar Agile project management tools.
• Excellent communication, presentation, stakeholder management, and facilitation skills.
• Strong leadership, organizational, planning, and problem-solving skills.
• Ability to manage multiple priorities and deliver high-quality solutions in a fast-paced environment.
• Ability to work independently while leading globally distributed teams.

Certifications

Required

• Salesforce Certified Administrator
• Salesforce Platform Developer I (PD1)
• Salesforce Agentforce Specialist

Preferred

• Salesforce Platform Developer II (PD2)
• Salesforce Data Cloud Consultant
• Certified Scrum Master (CSM)
• Professional Scrum Master (PSM)
• SAFe Scrum Master (SSM)
• Salesforce AI Associate
• Salesforce Advanced Administrator

Education

• Bachelor's Degree in Computer Science, Information Systems, Engineering, or a related technical discipline.
• Equivalent combinations of education, Salesforce certifications, Agile certifications, and relevant enterprise experience will be considered.

Working Conditions

• Occasional non-standard work hours and production support activities as business requires.
• Ability to collaborate with global teams and business stakeholders across multiple time zones.
• Availability during EST business hours for key project and stakeholder engagements.
• Professional office or remote working environment.

At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates. 

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