Federal Work Study Student: Library- Information Desk

Texas A&M University System · Commerce

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Department

Undergraduate Employment – Library Information Desk

Purpose of Position:

 To provide excellent front-line customer service to a full range of library users.

Essential functions:

• Provide excellent customer service by assisting faculty, staff, students, and community borrowers with informational and directional queries and checking in and out books and other library materials.
• Direct customers to other departments and areas of the university when appropriate.
• Handle routine requests for supplies and help with library printers, photocopiers, and other library technology equipment; troubleshoot equipment and report issues as needed.
• Assists with the maintenance of general stacks, including shelving, shelf reading, and shifting of collection.
• Other duties as assigned.

Qualifications:

              Requirements and Skills:

• Must be currently enrolled as an undergraduate student at Texas A&M University-Commerce.
• Must be available on weekends and in the evening.
• Basic computer and typing skills.
• Basic phone operations (answering, holding, and transferring).
• Basic organizational skills.
• Perform accurate and detailed work.
• Ability to work as a team member toward the common goals of the library and university.
• Ability to provide excellent customer service.
• Basic tasks for opening/closing the library.
• Ability to navigate the library website and booking software.
• Ability to assist with monitoring building use and enforcing library policy.
• Physical: Ability to move (push, pull, lift) medium to heavy weight (20-50 pounds) books, boxes, book trucks or similar items
• Ability to handle material, which may contain dust, mold, or mildew.

Preferred Education and Experience:

• Previous working experience in a library or customer service related position.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

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