Customer Experience Executive - Email
Universal Sompo General Insurance · Maharashtra
The Executive - Email will handle customer communications related to General Insurance policies, including policy servicing, endorsements, renewals, claims support, premium payments, and grievance resolution. The role requires strong written communication skills, attention to detail, customer focus, and the ability to manage service requests within defined turnaround times while maintaining quality standards.
Responsible for managing customer queries and service requests received through email, ensuring timely, accurate, and customer-centric resolution while adhering to company processes, regulatory guidelines, and service standards.
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