Concierge

WSP · Leeds

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A little more about your role…
 

The UK Business Solutions team is the backbone of the UK WSP business and is absolutely key to the smooth running of the business. Our team is involved in a number of projects and clients that have a significant impact on the community and the environment. With clearly defined career pathways and exciting opportunities to develop, the team is made up of a Business Solutions team consisting of Business and Project Support, Document and Accessibility specialists, Graphics, and of course Concierge. We also have a Personal Assistant network providing support to our senior directors.

We are recruiting for a Receptionist/ Concierge to provide an exceptional level of customer service to all visitors and employees at our Leeds office.  

Due to the nature of this role, it will be full-time office based 5 days per week.

You will 

• Be responsible for creating an inspiring environment where people can relax and deliver exceptional work. This role will collaborate with teams such as Facilities Management, IT, and Business Administration to facilitate and respond to visitor, internal client, and office requests.
• Meet your colleagues (remotely and in person), share tips and best practices, proactively contribute to ensuring a safe and healthy working environment, and get involved in new initiatives and ideas. Our team benefits from exceptional networking prospects.
• Strike the appropriate balance between client care and office facilitation requirements. You will gain knowledge of our visitors and their expectations with a view to manage and implement approaches that add value to their experience and contribute to a culture of continuous improvement. 
• Deliver a positive visitor experience and office environment through welcoming clients, visitors and contractors. 
• Ensure a high standard of client and employee care by proactively dealing with queries or issues in a timely and professional manner.

This is an exciting and varied role, and a snapshot of your typical tasks might include:

• Provide support in answering telephone calls in a timely, professional manner, directing calls as necessary and taking messages. 
• Maintain correct visitor sign-in protocols and comply with health and safety and GDPR policies and procedures.
• Manage meeting rooms, including facilitating set up of AV, Tele/Video conferencing facilities, refreshments, IT assistance and other general requests.
• Assist with new starters and onboarding including managing and conducting office tours and inductions.
• Co-ordinate daily operations across reception and client floor, ensuring seamless communication and efficient workflow.
• Use your excellent local knowledge to provide support and advice to visitors and colleagues (ie recommending local restaurants, booking taxis, navigating train timetables etc).
• Provide support to office Location Directors, including providing assistance with completing Business Continuity Plans. 
• Coordinate and support local office events, adding creative thinking by suggesting ideas and engage with relevant teams to facilitate and deliver a great experience. 
• Office porterage as required, including office moves, furniture moves, deliveries and collections.
• Support the wider Business Administration team by working from the central mailbox during periods of quiet workload.

What we will be looking for you to demonstrate…

• Extensive experience in a client facing role or similar role providing front of house service.
• Experience in managing compliance in relation to visitor sign in procedures and health and safety.
• Good working knowledge of Microsoft 365, including Word, PowerPoint and Excel.
• Strong verbal and written communication skills, with excellent attention to detail.
• Can build effective working relationships with colleagues and have the ability to communicate clearly and openly. 
• Are self-motivated and display initiative.

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