Service Manager, Chinese Sector

Standard Bank Group · Johannesburg

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Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

Manage and grow a portfolio of clients within the Chinese sector, driving sustainable business performance and delivering exceptional client service. The role is responsible for developing and maintaining strategic client relationships, providing expert market insights, and ensuring portfolio profitability, compliance, and risk management.

Working closely with cross-functional teams, the incumbent will deliver tailored solutions, identify growth opportunities, and support the expansion of the Chinese sector portfolio. The position also requires leading client engagements, monitoring market and regulatory developments, mentoring junior team members, and contributing to the achievement of business objectives through proactive stakeholder management and sector expertise.

Qualifications

• Minimum Qualifications
• Type of Qualification: Diploma
• Field of Study: Business Commerce, Consumer Services, Finance, or related field

Preferred Qualifications

• Advanced Degree in Finance, Business Administration, or related field
• Professional certifications such as CFA, FRM, or equivalent
• Experience with risk management and compliance in the financial sector
• Knowledge of regulatory requirements in the Chinese financial market

• Experience Required
• Service Management
• Operations

5-7 years

• Advanced general client services and/or support capability with seasoned technical experience.
• Client relationship experience preferred.
• Experience resolving complex client services issues, with demonstrated ability to interact across multiple internal stakeholders.
• Seasoned knowledge and/or exposure to banking products, services and channels as well as relevant sector experience with a deeper understanding of relevant industries.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Checking Things
• Developing Expertise
• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Following Procedures
• Interpreting Data
• Making Decisions
• Managing Tasks
• Providing Insights
• Resolving Conflict
• Showing Composure
• Team Working
• Understanding People
• Upholding Standards

Technical Competencies:

• Business Administration Skills
• Business Development
• Client Knowledge
• Client Retention
• Coaching and Mentoring
• Compliance
• Data Analysis
• Data Management (Administration)
• Information Management
• Operational Planning
• Product and Services Knowledge
• Product Related Systems (Consumer Banking)
• Risk Awareness
• Risk Management
• Strategic Planning and Reporting
• Written Communication

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