Business Change Manager
DSV · $70,000–$90,000 (stated in the posting)
If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
Job area: Business Change Management (BCM)
DSV – Global Transport and Logistics
DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.
- Location: CAN - Brampton, Intermodal Drive
- Job Posting Title: Business Change Manager
- Time Type: Full Time
Compensation: Salary range $70,000 - $90,000, plus eligible benefits, in accordance with experience and internal equity
This posting is for an existing vacancy and not intended to create a talent pipeline
- SUMMARY
- The Business Change Manager supports the planning, execution, and successful adoption of cross-functional change initiatives involving business processes, systems, and operational improvements across DSV Road. This role partners with Operations, IT, Engineering, Finance, and other stakeholders to manage assigned projects, gather and translate business requirements, assess impacts, coordinate testing and implementation, and support successful adoption of change. This position serves as an individual contributor and is responsible for independently managing assigned projects and workstreams using change management, project management, and business analysis best practices.
- KEY DUTIES AND RESPONSIBILITIES
- • Manage assigned change projects and workstreams from planning through implementation and adoption.
- • Develop and execute change management plans, including stakeholder engagement, communication, training, adoption, and resistance-management activities.
- • Partner with Operations, IT, Engineering, Finance, and other cross-functional teams to support new business implementations, system enhancements, and process improvements.
- • Conduct change-impact and readiness assessments to identify affected stakeholders, processes, systems, risks, and implementation needs.
- • Gather, analyze, and document business, functional, and technical requirements through stakeholder discussions, workshops, process reviews, and workflow analysis.
- • Map and evaluate current-state processes and support the development of future-state workflows and solutions.
- • Serve as a liaison between business and technical teams to ensure requirements, system impacts, and business needs are clearly understood and aligned.
- • Coordinate User Acceptance Testing (UAT), including test planning, business-user participation, issue resolution, and validation prior to implementation.
- • Develop and maintain project documentation, including requirements, process maps, testing documentation, project plans, training materials, and related deliverables.
- • Coordinate implementation readiness, communications, and training to support successful adoption of new systems, processes, and ways of working.
- • Monitor project milestones, risks, issues, dependencies, and change adoption and communicate progress to stakeholders and leadership.
- • Identify changes in project scope, timing, or requirements and assess potential impacts to business processes, systems, and project deliverables.
- • Facilitate meetings, workshops, and project discussions with cross-functional stakeholders at various levels of the organization.
- • Independently prioritize multiple projects and competing business needs while maintaining established timelines and deliverables.
- • Identify and recommend opportunities for process improvement, operational efficiency, and continuous improvement.
- • Perform other duties, projects, and responsibilities as assigned.
- Quality, Health & Safety:
- • Supports organizational commitment to ISO 9001.
- • Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
- • Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.
QUALIFICATIONS
- Education and Experience
- • Bachelor's degree in Business Administration, Supply Chain/Logistics, Engineering, Information Systems, or a related field preferred; equivalent combination of education and relevant experience may be considered.
- • Minimum of 3 years of experience in change management, business analysis, project management, logistics operations, process improvement, consulting, or a related field.
- • Experience supporting or independently managing cross-functional projects, system implementations, or business process changes.
- • Experience gathering and documenting business requirements, facilitating stakeholder discussions, and developing current- and future-state process maps.
- • Experience within transportation, logistics, freight brokerage, or supply chain environments preferred.
- • Prosci Change Management/ADKAR certification preferred.
- • PMP certification or equivalent project management training preferred.
Skills and Competencies
- General Operations Skills/Competencies:
- • Knowledge of change management principles and methodologies, including stakeholder engagement, communication, training, adoption, and resistance management.
- • Strong business analysis and process-mapping skills.
- • Strong project