Expert - AFR
DHL · Chengdu
Job Description：
1. Arrange cargo delivery and customs declaration according to customer order, SOP and shipping requests with relevant departments；
2. Track the status of cargo transportation, confirm the arrival time of goods in a timely manner, address issues such as partial damage, and send arrival notifications according to standard procedures；
3. Arrange for the pickup/delivery of goods after customs clearance, coordinating resources such as warehouses and transport teams to ensure timely delivery to the designated location；
4. Keep good communication with customers, Coordinate with various departments to resolve exceptions and provide solutions to customers；
5. Complete cost and revenue accurately and in time, have a good sense of cost control and revenue increase；
6. Ensure the accuracy, completeness and timeliness of all data and meet KPI requirements；
7. Complete other tasks assigned by superior.
Competencies:
1. College degree or above, logistics or international trade related major is preferred;
2. CET-4 or above, good command of English, be able to independently communicate smoothly;
3. At least 2 years working experience in Air Freight import operation;
4. Familiar with office software as excel& word, familiar with CW1 system is preferred;
5. Initiative, strong sense of responsibility, careful and patient, good communication and pressure tolerance