Loss Prevention Associate

TJX Companies · Chermside

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At TJX Australia, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Processing Centers, Corporate Offices, or our TK Maxx Retail Stores, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

Job Description:

The Loss Prevention Associate plays a role in safeguarding store assets. The role focuses on minimising theft, fraud and inventory shrink through proactive on-floor presence and the offering of active customer service, in line with TJX Australia policies.
The role supports the overall TJX Australia operational shrink management strategy by acting as a visible uniformed deterrence of potential theft, deescalating customer incidents and maintaining composure, as well as sustaining an effective partnership with the Store Management team.

Responsibilities
Keeping People Safe:

• Consistently wears the designated Loss Prevention Associate uniform
• Providing proactive on-floor presence for the purpose of deterring potential theft and fraud
• Supports in the de-escalation of customer and/or person of interest matters
• Utilises equipment, systems, and information to maintain company standards
• Keeping all Associates Safe policy and escalates concerns promptly to the line manager
• Submits incident reports promptly to the designated system with accompanying evidence requirements
• Conducts and maintains equipment/system checks in line with company policy and routines or as directed

Protection of Assets:

• Uses company tools and resources to deter or detect potential theft, fraud and inventory shrink and escalates to line manager on any identified risks
• Detects and deters persons of interest in a professional manner through the offering of active service in line with TJX Australia policy
• Collates and inputs data as required into the designated incident reporting system
• Can effectively identify and deescalate risk and report issues back to their line manager
• Engages with local operatives to share common problems and solutions
• Supports with investigations as required
• Ability to de-escalate aggressive behaviour in line with TJX policies

Operational Shrink and Loss Reduction:

• Checks relevant information and processes, shares information and advises line manager on any risk identified
• Checks key compliance areas and documents findings on any areas of concern
• Raises issues with line manager and team, uses agreed escalation procedures appropriately
• Uses equipment, systems, information, and functional processes to support the shrink agenda and communicate concerns
• Attends training programmes and can apply and demonstrate learnings
• Raises awareness and advises on best practice basics
• Advises associates about the education and awareness initiatives

Key Skills, knowledge & experience

• Understanding of Security and/or Loss Prevention role within a customer focussed environment
• Ability to communicate effectively at all levels both internally and externally
• Ability to identify and de-escalate risk
• Ability to de-escalate challenging situations with Associates and Customers
• Deep understanding of TJX operational policies and routines and willingness to expand knowledge continuously
• Proficiency with Microsoft Suite and ability to learn and adopt new systems
• Calm and professional under pressure
• High level of integrity and self-awareness
• Ability to work unsupervised
• Role Models TJX Leadership Competencies & Cultural Factors (LCCF’s)
• Demonstrates humility and respect
• A good standard of written and oral communication
• Security Licence and/ or ability to obtain one (Depending on state)

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

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