Sr. Manager, B2B Sales

Concentrix · Makati City

Job Title:

Job Description

The Senior Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,
adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

You Have

8+ years of inside sales experience with 5 years as an inside sales manager (not renewals or customer success)
5+ years of people leadership, team leadership, or team coaching/ mentorship experience
For the Philippines market, experience selling to Filipino clients or working in the Philippines
Sales and Sales Management experience preferably in a technology, IT, SaaS, or Human Capital / Consulting
Track record in both hunting and farming sales
Expertise in scaling businesses in a high-growth market
Willingness to coach and provide guidance to team members to improve the sales skills of the team

You Will

Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
Be an enabler to remove roadblocks and help the team to resolve challenges to support sales opportunities
Monitor and lead team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction
Be a point of escalation for our clients and respond promptly to any issues
Maintain a balanced level of communication with the Sales Director and externally facing client to ensure strategic client relationship is fostered and developed
Work with client contact on reporting and forecasting
Ensure team understanding to achieve operating plan targets, sales targets, and client performance targets (CPTs)
Work with internal functional resources and external partners to develop a coaching platform
Coordinate team incentives and Sales Performance Incentive Funds
Partner and build business relationships with all partners to ensure customer expectations are met
Work with teams and management to improve sales processes and achieve a positive customer experience
Lead team to buying/renewal process to achieve greater client satisfaction

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time

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