Coordinator, Localisation Operations

Disney · London

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About the Role & Team

This role encompasses the operational responsibility for all aspects of the localisation and the creation of digital assets (components) for ABC/FX content with a linear first window (both for Content Sales clients and ENTS channels), and for D+ as required; the candidate will also be responsible for the creation of local language masters as required. 

The co-ordinator is expected to have relevant experience of content localisation, production, mastering and digital distribution; in addition they should have excellent project management skills, attention to detail and organisational ability. 

This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.

Values

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

Key elements and required results of the role 

• As title expert, raise accurate and timely orders to commission the localisation (dubbing, subtitling, access services and metadata) of content in line within agreed deadlines and to agreed technical standards and costs (SLAs) while ensuring creative consistency.  

• Organise and handle this localisation across multiple titles and territories - including creating and tracking orders on our localisation system DOT, and the negotiation of dubbing/subbing delivery schedules with vendors. 

• Update and maintain records to reflect current delivery status of materials in various databases. 

• Work closely with our Burbank colleagues on confirming validation schedules for the repurposing of materials by Disney+/Star. 

• Liaise with internal colleagues and clients to create material schedules that are appropriate to the license start date or the broadcast schedule.  

• Raise accurate and timely orders to commission the creation of Localised Language masters (LMs) and components as per Disney specifications. Raising POs on Coupa as needed. 

• Work closely with GDVs and M&S vendors on localisation and mastering/component orders – run daily and weekly reports as required to track the completion of projects using specific reporting tools.  

• Action Rejections via Jira as well as Recall notifications and update/replace materials as required.  

• Resolve metadata integrity issues across stakeholders. 

• Track metrics for the on time delivery of local dubs and scripts, local language masters, components and localised metadata of those titles for which the Operations Co-ordinator is the title expert. 

• Contribute to the team, and collaborate on specific projects and opportunities to improve workflows. 

Other General Activities 

• Attend and contribute to: Team; Departmental; Cluster and communication meetings. 

• Coordinate representation of CLM team within broader Company meetings as required.  

• Work effectively with departmental colleagues and cross-functionally with other members of the wider Department 

• Work with TWDC Accounts Payable to resolve Vendor billing issues.  

• Develop and maintain strong working relationships with internal and external parties.  

• Maintain a strong awareness of technical developments in the digital media space. 

• Adhere to defined DE&E business processes, taking opportunities to improve.  

• Drive to continually develop knowledge of the product slate, media types and the territories, including customers & market dynamics. 

• Provide training for DE&E colleagues as required.  

• Ensure other Departments are familiar with our role, and how to access relevant information.  

• Participate in systems testing and contribute suggestions for workflow and systems improvement. 

• Provide holiday and sickness cover for colleagues under the ‘Buddy’ scheme.  

Required Qualifications & Skills

Essential: 

• Background or experience in a production/operations role, preferably in a creative environment 

• Excellent and demonstrable project management experience, including the handling of rejections and tracking vendor performance through metrics. 

• Experience of File based and High Definition technology, New Media and electronic file delivery. 

Desirable: 

• Thorough experience in content localization, production, mastering and digital distribution.  

• Ideally educated to degree level or equivalent.  

• Good knowledge of SAP reporting and Coupa an advantage. 

• Strong presentation skills. 

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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