Product Director - International Insurance Client & Advisor Experience (EMEA Focus) - Executive Director - Paris or London
JPMorgan Chase · Paris
We are seeking a tenured Product Owner to define and build the end-to-end client and advisor experience for international clients purchasing insurance, with a primary focus on EMEA. This role owns product strategy and execution, driving clear roadmaps and efficient technology delivery with a strong emphasis on leveraging AI.
Job responsibilities
- Own the product vision and roadmap for international (EMEA-focused) insurance client and advisor experiences across digital and assisted channels.
- Define and deliver capabilities for both licensed and referral operating models, including journeys, handoffs, and controls.
- Translate regulatory, business, and client needs into prioritized requirements, user stories, and acceptance criteria.
- Partner with Legal, Compliance, Risk, and regional stakeholders to ensure compliant, scalable cross-border solutions.
- Drive adoption of AI-enabled experiences (e.g., advisor copilots, personalized guidance, intelligent routing, next-best-action), with strong governance and measurement.
- Lead agile delivery with engineering and design teams; manage backlog, milestones, dependencies, and release readiness.
- Establish KPIs (conversion, referral completion, cycle time, advisor productivity, NPS, quality/compliance outcomes) and use data to iterate and improve.
- Identify opportunities to rationalize platforms, reduce manual work, and improve speed-to-market through reusable services and automation.
Required qualifications, capabilities, and skills
- 8+ years of product management/ownership experience delivering digital client or advisor-facing platforms.
- Demonstrated experience building regulated customer journeys (financial services, insurance, wealth, or similar).
- Proven ability to operate across multiple distribution models (direct/agent/licensed and referral/partner handoff).
- Strong roadmap ownership, prioritization, and stakeholder management across regions and functions.
- Working knowledge of AI/ML productization (use-case framing, model risk considerations, measurement, and iterative improvement).
- Excellent written and verbal communication; able to simplify complex topics and drive decisions.
Preferred qualifications, capabilities, and skills
- Experience with EMEA insurance distribution, cross-border client onboarding/suitability, and related regulatory considerations.
- Prior work on advisor tooling (CRM, workflow, case management) and client purchase journeys.
- Familiarity with API-first architectures, identity/consent, document workflows, and analytics experimentation.
- EMEA language capability (e.g., French, German, Spanish, Italian, Arabic) is a plus.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.