Cluster Sales Manager - InterContinental Phu Quoc

IHG · Vietnam

Your day to day

Monitors competitors activities and assists in marketing intelligence
Refers sales leads to appropriate personnel within the InterContinental Hotels Group
Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business
Services existing business through management of account bases
Sell all facets of the hotel
Manage the corporate head office and the preferred hotel history for that company
Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business
Develop and maintain a regular pattern of sales calls, meeting with principals of target market
Builds profile within local market place through attendance at various events and local market place
Conduct client interviews
Grows existing business and establishes and pursues leads which will develop business
Interfaces with operations on a timely basis
Initiates and prepares tenders for business
Assesses sales and marketing data
Assists with the preparation of new products and services
Travel when required to promote the hotel and develop potential business
Maintain regular contact with the IHG hotels in your region and the regional reservation office
Analyses sales mix and likely impact on hotel goals
Implement direction from Director of Sales and Marketing and Regional Managers
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
May assist with other duties as assigned by management

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Education: Bachelor’s degree or Diploma in Sales & Marketing, Hotel Management, Business Administration, or related field preferred.

Service years in the field: at least 2 years of relevant experience or similar role.

Knowledge and skills:

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Problem solving, reasoning, motivating, organizational and training abilities.
Proficient in the use of Microsoft Office
Good writing skills
Negotiation skill

Language: English in advance and Vietnamese

As Cluster Sales Manager, you will be responsible for managing sales activities and events in line with the annual sales and marketing plan and to achieve/exceeding the budget and sales strategy for your hotel.

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