Education Services Operations Specialist
Emerson · Milan
In This Role, Your Responsibilities Will Be:
- Develop and execute regional Education Services business strategies that support sustained growth and profitability.
- Own and achieve revenue, bookings, margin, utilization, and customer engagement objectives for the assigned region.
- Identify new market opportunities, customer segments, and expansion strategies to increase adoption of training and certification programs.
- Drive pipeline development, forecasting activities, and performance reviews to ensure business objectives are met.
- Partner closely with Sales, Customer Success, and Business Unit teams to position Education Services as a strategic component of customer success initiatives.
- Support strategic account planning and collaborate on opportunities that drive training attachment and expansion revenue.
- Build trusted relationships with key customer stakeholders and executive decision-makers.
- Present compelling business cases, workforce development solutions, and value propositions to customer leadership teams.
- Lead commercial discussions, contract negotiations, and enterprise training agreements.
- Develop, manage, and grow distributor relationships to expand market coverage and business performance.
- Establish business plans, performance metrics, and review processes for distributors and channel partners.
- Identify, recruit, onboard, and develop Authorized Training Partners across the region.
- Monitor ATP performance, quality standards, customer satisfaction, and business outcomes.
- Conduct partner business reviews, compliance assessments, and capability development activities.
- Influence cross-functional teams and stakeholders to support strategic business objectives.
- Provide market intelligence, customer insights, and business recommendations to leadership and partner organizations.
- Manage customer concerns effectively, ensuring positive outcomes while maintaining strong business relationships.
- Represent Education Services in regional planning discussions and strategic initiatives.
Travel as needed to support customers, partners, and business growth objectives.
Who You Are
You anticipate future possibilities and translate them into breakthrough strategies. You build partnerships and work collaboratively with others to meet shared objectives. You gain the confidence and trust of others through honesty, integrity, and authenticity. You communicate a compelling and inspired vision that motivates others to take action and achieve business goals. Your ability to influence diverse stakeholders, navigate complexity, and remain focused on results enables you to create value for customers, partners, and the organization.
For This Role, You Will Need:
- Professional experience in business development, sales, account management, channel management, customer success, training services, or a related commercial function.
- Demonstrated success driving revenue growth and achieving or exceeding business targets.
- Experience developing and executing strategic business plans and growth initiatives.
- Ability to manage forecasts, analyze business performance, and utilize data to identify opportunities and risks.
- Experience building and maintaining relationships with customers, channel partners, distributors, or external stakeholders.
- Strong commercial, negotiation, and customer engagement skills.
- Ability to influence and collaborate effectively across cross-functional teams without direct authority.
- Strong verbal and written communication skills in English and Italian.
- Effective presentation skills with the ability to engage senior stakeholders and decision-makers.
- Financial and business acumen with the ability to evaluate performance metrics and growth opportunities.
Willingness and ability to travel up to 15%.
Preferred Qualifications That Set You Apart:
- Experience supporting education, training, certification, learning, or workforce development programs.
- Experience working with distributor networks, channel ecosystems, or partner-led business models.
- Knowledge of technical training, industrial automation, software, digital transformation, or technology-enabled learning solutions.
- Experience managing Authorized Training Partners or similar partner programs.
- Demonstrated success leading complex commercial negotiations and long-term customer agreements.
- Strong understanding of market development strategies and customer lifecycle engagement.
- Experience operating in a global or multicultural business environment.
A proactive, growth-oriented mindset with the ability to identify and pursue new business opportunities.
Our Culture and Commitment To You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is 32,600 - 60,500 EUR annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role. For roles covered by a collective bargaining agreement, the applicable salary range and pay structure are set by that agreement, including how pay levels and progression are defined (Non Dirigenti).
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
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Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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If you are an Education Services Operations Specialist professional looking for an opportunity to grow your career, this is an exciting opportunity to help shape the future of Education Services at Emerson in Milano, Italy. In this strategic, customer-focused role, you will drive regional business growth, expand market reach, and enhance customer engagement across Education Services offerings. You will lead the regional training and certification strategy, develop strong partnerships with sales teams, distributors, Authorized Training Partners (ATPs), and customers, and help organizations maximize workforce development through impactful learning solutions. This role offers the opportunity to combine commercial leadership, business development, stakeholder engagement, and strategic planning to deliver measurable business results while supporting Emerson’s commitment to innovation, integrity, collaboration, and inclusion.