Operations Coordinator

Arthur J. Gallagher · Brisbane

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At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Be part of a global leader in insurance, risk management, and consulting.

About the Role
The Operations Coordinator is responsible for managing the day-to-day functioning of the office, ensuring a professional, efficient, and well-supported environment for brokers, clients, and visitors.

The role acts as a central point of coordination across the branch, delivering high-quality office management, administrative support, and operational services that enable broking teams to focus on client outcomes. This includes overseeing workplace operations, coordinating broker support activities, and ensuring a seamless experience for both internal stakeholders and external clients.

The Operations Coordinator plays a key role in maintaining service standards, supporting client-facing interactions, and ensuring the smooth execution of operational processes, while also providing governance and coordination across business continuity, compliance, and branch operations.

Key Responsibilities:

• Manage the day-to-day operations of the office, ensuring a professional, welcoming, well-maintained and efficient workplace.
• Maintain effective office administration procedures and support the continuous improvement of office systems and processes, working closely with the Office Manager and Receptionist.
• Coordinate office activities, meetings and events, acting as a key point of contact for staff, Executives, clients, visitors and external vendors.
• Liaise with building management, cleaning contractors, Operations and Facilities teams to coordinate maintenance requirements and ensure the office remains safe, functional and professionally presented.
• Plan and coordinate office events and activities, including the annual Christmas party, regular social activities, Town Halls, client and insurer meetings, and other corporate events.
• Support front-of-house and meeting operations as required, including meeting room coordination, room set-up, catering, guest requirements, security passes, deliveries and office supplies.
• Provide administrative and coordination support for Business Continuity Planning, Risk and Compliance activities, working under the guidance of the Risk and Compliance team.
• Support workplace health and safety requirements and assist with office-related processes to ensure relevant policies and procedures are followed.
• Build and maintain effective working relationships across the business and with external stakeholders, ensuring clear, timely and professional communication.

What We’re Looking For:

We are looking for someone who thrives in a fast-paced environment and has a passion for operational excellence.

Capabilities

• Exceptional organisational and coordination skills.
• Excellent time management skills (with ability to prioritise task effectively)
• Strong communication and stakeholder engagement abilities.
• Problem-solving mindset with attention to detail.
• Adaptability, resilience, and a drive for continuous improvement.
• Event planning and coordination experience desired

Qualifications

• Certificate 3 in Business or Administration desirable
• Relevant industry experience, either insurance or banking industry preferred
• Previous experience working in a busy office

Why Join Gallagher?

• Work for a globally respected organisation with a longstanding and ethical foundation
• Be part of a supportive and collaborative team culture
• Enjoy opportunities for professional growth and development
• Make a meaningful impact in a role that values your expertise

If you’re ready to take the next step in your career and contribute to a global leader in insurance brokerage, we’d love to hear from you!

Gallagher Benefits – we offer great benefits and career development opportunities including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks’ Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary sacrificed superannuation options.

Apply now via our careers website, Gallagher Careers or for further information, please contact our Talent Acquisition team at careers@ajg.com.au

Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third-party provider.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion.

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