Associate-Rehabilitation Clinical Support-PRN
Indiana University Health · United States
We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.
Schedule: *PRN*
Monday-Friday = 12-16 hours weekly; open flexibility
Work Location:
3300 West Community Drive
Primary Responsibilities:
- Greet patients and visitors in a professional, courteous, and customer-focused manner. Answer, screen, and direct incoming telephone calls appropriately.
- Schedule, reschedule, and coordinate new and recurring patient appointments.
- Facilitate efficient patient flow throughout the department.
- Perform accurate patient registration and maintain demographic and financial records.
- Obtain and verify insurance information, including eligibility, benefits, and coordination of benefits.
- Secure and process prior authorizations as required.
- Communicate with insurance carriers, payers, and patients to obtain and verify financial information.
- Assist with the timely and accurate resolution of patient account issues.
- Serve as a liaison between patients, rehabilitation staff, physicians, and other healthcare professionals.
- Provide administrative support to ensure smooth daily clinic operations.
- Maintain confidentiality of patient information in accordance with organizational policies and applicable regulations.
- Participate in departmental performance improvement initiatives and operational activities.
- Order, distribute, and maintain appropriate inventory of department supplies.
- Monitor and support adherence to departmental productivity, quality, and customer service standards.
- Participate in required training related to department equipment, infection prevention, regulatory compliance, organizational safety, and fire safety.
- Perform other duties as assigned.
Requirements:
- High School Diploma/GED is required.
Preferred Qualifications:
- 0-3 years Customer Service/Medical experience desired.
- Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
- Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
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With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.