Sales Associate – Hermès JWP Mumbai Store
Hermès · Mumbai
As a sales associate, you will be the face of the Maison for JWP store, delivering an exceptional client experience that reflects our heritage and values. You will be responsible for all sales activities. You will drive sales, nurture long-term client relationships and uphold the highest standards of service in line with the local commercial strategy defined by management.
Major Responsibilities:
1. Sales Excellence:
- Achieve the individual sales target on monthly basis
- Contribute actively towards achieving the collective target to support the store sales budget
- Strong retail sense, at ease with numbers
- Build a strong portfolio of clients (including VIC’s)
- Team player spirit
- Respect of the Brand integrity and capacity to bring quality in sales as per management requirement
2. Client Engagement:
- Create memorable experiences as per Group CX guidelines
- Anticipate clients’ needs and requests
- Recruit 5 to 10 new clients on monthly basis
- Clienteling activities to be performed on weekly basis
- Keep customers informed about new products or services, changes, etc.
- Communicate the feedback gathered through in-store activities to the store management
3. Inventory & Operations
- Responsible for the daily store operations
- VM contribution to maintain a pleasant shopping environment consistently with the brand image
- Remain disciplined by adopting the 5S + Smart Ops process
- Provide guidance and training to junior SAs or newcomers
- Strong support for all retail or communication events (clients list)
- Billing sales in line with business requirement
- Other duties as assigned by store management
4. Compliance
- Capacity to handle invoicing process in line with defined internal processes
- Strict respect of our internal procedures linked to compliance & ethics
- Exemplary attitude & behavior in FOH & BOH
Requirements & Capabilities:
- At least 3-4 years of relevant experience in luxury industry
- Proven track record for sales
- Impeccable grooming and professional demeanor aligned with luxury standards
- Strong Interpersonal skills (communication)
- Passion for luxury retail industry
- Genuine interest in fashion and understand high quality products
- Fluent in English, Hindi, French basic knowledge is an advantage
- Basic computer skills
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.