IT Support Analyst - Local IT & Support

METRO/MAKRO · Bucharest

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Company Description

About us

Passion for food. Hunger for tech. We make METRO digital. 

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.  

Are you striving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us! 

Job Description

Local IT & Support Metro Digital Romania Squad provide reliable IT support to employees, ensuring workplace devices, applications, accounts, and IT services operate effectively and securely.

Your Responsibilities:  

• Provide Level 1 and Level 2 technical support, both remotely and on-site. 
• Troubleshoot Windows, macOS, Microsoft 365, hardware, software, network, VPN, printing, and peripheral issues. 
• Install, configure, deploy, replace, and maintain laptops and other workplace IT equipment. 
• Support user accounts, authentication, MFA, Active Directory / Entra ID, and access-related requests. 
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Office applications. 
• Support meeting rooms, Teams Rooms, videoconferencing equipment, printers, and other workplace technologies. 
• Manage incidents and service requests according to established ITSM processes and SLAs. 
• Support employee onboarding, offboarding, equipment allocation, and asset lifecycle management. 
• Follow IT security standards and escalate security incidents or infrastructure issues to the appropriate teams. 
• Maintain technical documentation, knowledge articles, asset records, and troubleshooting procedures. 
• Collaborate with infrastructure, network, security, application, procurement, and external support teams. 
• Participate in IT projects, technology rollouts, migrations, office changes, and continuous improvement initiatives. 
• Familiarity with Jira and Service Now as ITSM tools. 
• Manage the Hardware Processes for end-users, including buying, indexing and delivery of IT assets via courier companies. 

Qualifications

Required key competencies and qualifications: 

• Strong troubleshooting and problem-solving skills 
• Windows and macOS administration 
• Microsoft 365, Active Directory / Entra ID and Intune knowledge 
• Basic networking knowledge, including LAN, Wi-Fi, VPN, DNS, and DHCP 
• ITSM / ticketing-system experience 
• Good communication and customer-service skills 
• Security awareness and attention to detail 
• Ability to work independently and collaborate with specialized IT teams 

Additional Information

What do we offer at METRO.digital?     

• Hybrid and agile work: thrive in a flexible, multicultural environment. 

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup. 

• People development: when you grow so do we! 

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career. 

• Support with individual solutions: we are people-caring! 

We offer support whenever you need it - at every stage of your professional journey. 

Want to know more about all our benefits? Discover more here.  

Let´s connect soon. Apply for the role now!     

Position grade within our career framework: IT Support Analyst ISA2 - Md3

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