Associate / Intermediate / Senior / Lead Change Management Specialist
PPL · Allentown, Louisville, Providence
Company Summary StatementAs one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview
NOTE: This role is HYBRID - requiring 3 days a week at one of our office locations: Louisville, KY; Allentown, PA; Providence, RI. #INDPPL LI-Hybrid
Associate Change Analyst:
The Associate Change Analyst supports organizational change management activities across enterprise transformation initiatives. This role assists in the planning, development, and execution of change management deliverables that help employees successfully adopt new processes, technologies, and ways of working.
Working under the guidance of Change Managers and senior change practitioners, this role contributes to stakeholder engagement, communications, training, readiness, and adoption activities while developing foundational change management knowledge and skills.
Intermediate Change Management Specialist:
The Intermediate Change Analyst is responsible for executing organizational change management activities that support successful adoption of enterprise transformation initiatives. This role works independently on assigned workstreams and partners closely with Change Managers, project teams, and stakeholders to drive awareness, readiness, adoption, and business outcomes.
The role contributes to the development of change strategies and leads execution of key change management deliverables across multiple initiatives.
Senior Change Management Specialist:
The Sr Change Analyst serves as a senior change practitioner responsible for leading organizational change management activities across large-scale transformation initiatives. This role partners closely with Change Managers and project leadership to develop and execute change strategies, provide guidance to junior analysts, and drive organizational readiness, adoption, and value realization.
The Sr Change Analyst operates with a high degree of independence and serves as a trusted advisor to project teams and stakeholders.
Lead Change Management Specialist:
The Lead Change Analyst serves as a senior change practitioner responsible for leading organizational change management activities across large-scale transformation initiatives. This role partners closely with Change Managers and project leadership to develop and execute change strategies, provide guidance to junior analysts, and drive organizational readiness, adoption, and value realization.
The Lead Change Analyst operates with a high degree of independence and serves as a trusted advisor to project teams and stakeholders.
Responsibilities
Associate Change Analyst:
- Change Delivery Support
- Support the execution of change management plans and activities across transformation initiatives.
- Assist with stakeholder assessments, change impact documentation, and readiness activities.
- Support development and maintenance of project change deliverables, trackers, and action logs.
- Gather and organize feedback from stakeholders and impacted employee groups.
- Assist in documenting lessons learned and continuous improvement opportunities.
- Communications & Engagement
- Draft communications, presentations, and engagement materials for review by Change Managers.
- Support communication distribution and tracking activities.
- Assist with stakeholder meetings, workshops, focus groups, and feedback sessions.
- Help maintain communication calendars and project communication repositories.
- Training & Readiness
- Support development and coordination of training and enablement materials.
- Assist with training logistics, scheduling, and participant communications.
- Help collect and analyze readiness and adoption feedback.
- Support change champion and stakeholder engagement activities.
- Reporting & Analytics
- Maintain project metrics, dashboards, and reporting tools.
- Track stakeholder engagement, communication effectiveness, and training participation.
- Support data collection related to adoption, readiness, and change effectiveness.
- Prepare reports and presentation materials for project teams and leadership.
- Performs other duties as assigned
- Complies with all policies and standards
Intermediate Change Management Specialist:
- Change Planning & Execution
- Execute change management activities aligned to project and business objectives.
- Conduct stakeholder analyses and change impact assessments.
- Develop and maintain change plans, readiness plans, and adoption strategies.
- Identify organizational risks and recommend mitigation actions.
- Support multiple initiatives simultaneously while managing competing priorities.
- Stakeholder Engagement & Communications
- Build relationships with project stakeholders and impacted business groups.
- Develop communications and engagement materials tailored to various audiences.
- Facilitate stakeholder meetings, workshops, and feedback sessions.
- Support sponsor and leadership engagement activities.
- Training, Readiness & Adoption
- Partner with training resources to define learning and enablement requirements.
- Conduct readiness assessments and analyze results.
- Support change champion networks and stakeholder engagement programs.
- Monitor adoption and participation metrics and recommend interventions.
- Measurement & Continuous Improvement
- Analyze adoption, readiness, and engagement data.
- Develop dashboards and reporting for project teams and leadership.
- Track and report change management KPIs and success measures.
- Identify opportunities to improve change management processes and tools.
- Performs other duties as assigned
- Complies with all policies and standards
Senior Change Management Specialist:
• Change Strategy & Execution
• Lead development and execution of change management plans for complex initiatives.
• Conduct enterprise-level stakeholder analyses and change impact assessments.
• Develop adoption strategies, readiness plans, and reinforcement approaches.
• Identify organizational risks and develop mitigation strategies.
• Ensure alignment with CCoE methodologies, standards, and governance processes.
• Stakeholder Engagement & Leadership
• Partner with business, technology, and transformation leaders to drive adoption and readiness.
• Facilitate leadership workshops, stakeholder forums, and decision-making sessions.
• Coach sponsors, people leaders, and project teams on change management best practices.
• Build strong relationships across multiple stakeholder groups and organizational levels.
• Readiness, Adoption & Value Realization
• Lead readiness assessments and recommend interventions to address adoption barriers.
• Develop and monitor adoption metrics, KPIs, and success measures.
• Drive change champion and stakeholder engagement programs.
• Evaluate adoption performance and recommend corrective actions.
• Team Leadership & Continuous Improvement
• Provide mentorship and guidance to Associate and Intermediate Change Analysts.
• Review and provide feedback on change deliverables and work products.
• Support continuous improvement of change methodologies, tools, and templates.
• Share best practices and lessons learned across the Change Center of Excellence.
• Performs other duties as assigned
• Complies with all policies and standards
Lead Change Management Specialist:
- Change Strategy & Execution
- Lead development and execution of change management plans for complex initiatives.
- Conduct enterprise-level stakeholder analyses and change impact assessments.
- Develop adoption strategies, readiness plans, and reinforcement approaches.
- Identify organizational risks and develop mitigation strategies.
- Ensure alignment with CCoE methodologies, standards, and governance processes.
- Stakeholder Engagement & Leadership
- Partner with business, technology, and transformation leaders to drive adoption and readiness.
- Facilitate leadership workshops, stakeholder forums, and decision-making sessions.
- Coach sponsors, people leaders, and project teams on change management best practices.
- Build strong relationships across multiple stakeholder groups and organizational levels.
- Readiness, Adoption & Value Realization
- Lead readiness assessments and recommend interventions to address adoption barriers.
- Develop and monitor adoption metrics, KPIs, and success measures.
- Drive change champion and stakeholder engagement programs.
- Evaluate adoption performance and recommend corrective actions.
- Team Leadership & Continuous Improvement
- Provide mentorship and guidance to Associate and Intermediate Change Analysts.
- Review and provide feedback on change deliverables and work products.
- Support continuous improvement of change methodologies, tools, and templates.
- Share best practices and lessons learned across the Change Center of Excellence.
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
Required Education:
Associate Change Analyst:
- Bachelor's Degree in Business, Communications, Organizational Development, Human Resources, Psychology, Information Technology, or a related field.
Intermediate Change Management Specialist:
- Bachelor's Degree in Business, Communications, Organizational Development, Human Resources, Psychology, Information Technology, or a related field.
Senior Change Management Specialist:
- Bachelor's Degree in Business, Communications, Organizational Development, Human Resources, Psychology, Information Technology, or a related field.
Lead Change Management Specialist:
- Bachelor's Degree in Business, Communications, Organizational Development, Human Resources, Psychology, Information Technology, or a related field.
Required Experience:
Associate Change Analyst:
- Experience in change management, communications, training, project coordination, HR, organizational development, or related fields.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office applications.
- Strong organizational and analytical skills.
- Ability to manage multiple priorities and deadlines.
- Ability to work collaboratively within cross-functional teams.
Intermediate Change Management Specialist:
- 2+ years of experience in organizational change management, communications, training, project management, organizational development, or related disciplines.
Experience supporting medium-to-large transformation initiatives.
Knowledge of change management methodologies, tools, and frameworks.
Experience facilitating stakeholder discussions and workshops.
Strong communication, analytical, and problem-solving skills.
Ability to influence without direct authority.
Senior Change Management Specialist:
- 5+ years of experience in organizational change management, communications, training, organizational development, or transformation initiatives.
- Strong knowledge of change management methodologies and best practices.
- Experience influencing senior leaders and facilitating executive-level discussions.
- Strong analytical, consulting, and problem-solving capabilities.
- Strong communication, analytical, and problem-solving skills.
- Ability to manage multiple complex initiatives simultaneously.
Lead Change Management Specialist:
7+ years of experience in organizational change management, communications, training, organizational development, or transformation initiatives.
Strong knowledge of change management methodologies and best practices.
Experience influencing senior leaders and facilitating executive-level discussions.
Strong analytical, consulting, and problem-solving capabilities.
Strong communication, analytical, and problem-solving skills.
Ability to manage multiple complex initiatives simultaneously.
Preferred Experience:
Intermediate Change Management Specialist:
Prosci, CCMP, or equivalent change management certification
Experience working within Agile or SAFe delivery environments.
Senior Change Management Specialist:
• Prosci, CCMP, or equivalent change management certification.
• Experience working within Agile or SAFe delivery environments.
• Prior experience mentoring or leading junior change practitioners.
• Experience working in a Change Center of Excellence environment.
Lead Change Management Specialist:
- Prosci, CCMP, or equivalent change management certification.
- Experience working within Agile or SAFe delivery environments.
- Prior experience mentoring or leading junior change practitioners.
- Experience working in a Change Center of Excellence environment.
Required Education:
Associate Change Analyst:
- Bachelor's Degree in Business, Communications, Organizational Development, Human Resources, Psychology, Information Technology, or a related field.
Intermediate Change Management Specialist:
- Bachelor's Degree in Business, Communications, Organizational Development, Human Resources, Psychology, Information Technology, or a related field.
Senior Change Management Specialist:
- Bachelor's Degree in Business, Communications, Organizational Development, Human Resources, Psychology, Information Technology, or a related field.
Lead Change Management Specialist:
- Bachelor's Degree in Business, Communications, Organizational Development, Human Resources, Psychology, Information Technology, or a related field.
Required Experience:
Associate Change Analyst:
- Experience in change management, communications, training, project coordination, HR, organizational development, or related fields.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office applications.
- Strong organizational and analytical skills.
- Ability to manage multiple priorities and deadlines.
- Ability to work collaboratively within cross-functional teams.
Intermediate Change Management Specialist:
- 2+ years of experience in organizational change management, communications, training, project management, organizational development, or related disciplines.
Experience supporting medium-to-large transformation initiatives.
Knowledge of change management methodologies, tools, and frameworks.
Experience facilitating stakeholder discussions and workshops.
Strong communication, analytical, and problem-solving skills.
Ability to influence without direct authority.
Senior Change Management Specialist:
- 5+ years of experience in organizational change management, communications, training, organizational development, or transformation initiatives.
- Strong knowledge of change management methodologies and best practices.
- Experience influencing senior leaders and facilitating executive-level discussions.
- Strong analytical, consulting, and problem-solving capabilities.
- Strong communication, analytical, and problem-solving skills.
- Ability to manage multiple complex initiatives simultaneously.
Lead Change Management Specialist:
7+ years of experience in organizational change management, communications, training, organizational development, or transformation initiatives.
Strong knowledge of change management methodologies and best practices.
Experience influencing senior leaders and facilitating executive-level discussions.
Strong analytical, consulting, and problem-solving capabilities.
Strong communication, analytical, and problem-solving skills.
Ability to manage multiple complex initiatives simultaneously.
Preferred Experience:
Intermediate Change Management Specialist:
Prosci, CCMP, or equivalent change management certification
Experience working within Agile or SAFe delivery environments.
Senior Change Management Specialist:
• Prosci, CCMP, or equivalent change management certification.
• Experience working within Agile or SAFe delivery environments.
• Prior experience mentoring or leading junior change practitioners.
• Experience working in a Change Center of Excellence environment.
Lead Change Management Specialist:
- Prosci, CCMP, or equivalent change management certification.
- Experience working within Agile or SAFe delivery environments.
- Prior experience mentoring or leading junior change practitioners.
- Experience working in a Change Center of Excellence environment.