Claims Representative
Solera · Dresden
Job Title: Claims Handler / Legal Administrative Specialist
Location: Dresden, Germany
About the Role
We are looking for a Claims Handler / Legal Administrative Specialist to support the efficient handling of insurance claims in a dynamic service environment. In this role, you will manage communication with all parties involved in a claim, review and assess cases independently, settle justified claims, and defend against unjustified claims. The position is suited to candidates with a background in insurance, finance, law, or a comparable field, ideally with prior experience in motor and/or property claims handling.
Key Responsibilities
- Handle written and telephone correspondence with all parties involved in claims cases.
- Independently process and resolve claims in a timely and professional manner.
- Assess coverage, liability, and claim validity based on available documentation and case details.
- Settle justified claims and support the rejection or defense of unjustified claims.
- Maintain accurate case records and ensure high-quality documentation.
- Work closely with internal colleagues and external stakeholders to deliver strong customer service.
- Contribute to a collaborative, service-oriented team culture.
Candidate Profile
- Completed training or qualification in insurance, finance, law, or a comparable field.
- Previous experience in claims handling, ideally in motor and/or property insurance.
- Strong communication skills and sound negotiation ability.
- Very good command of German, written and spoken.
- Empathy and a strong customer-service mindset.
- Independent, careful, and proactive way of working.
- Team-oriented with a positive and open approach to work.
What Success Looks Like
- Claims are handled accurately, professionally, and within required timelines.
- Customers and stakeholders receive clear, solution-oriented communication.
- Legitimate claims are resolved efficiently, while unjustified claims are challenged appropriately.
- Documentation quality is high and supports sound decision-making.
- The role contributes to service quality, operational reliability, and customer satisfaction.