Salesforce Technical Architect

Horizontal Digital · Riyadh

Apply on the company website

Salesforce Technical Architect 

Location: Riyadh or Jeddah, Kingdom of Saudi Arabia 

At Horizontal Digital, we hold ourselves to one key belief: you're only as good as your worst customer experience. This mantra drives our digital consultancy to think beyond the easy answers and create websites, apps, portals and other experiences that solve customer needs for ambitious companies in intuitive and empathetic ways. We make this standard a reality by fusing strategy, data, design and technology to arrive at solutions that set the bar higher for everyone. 

We use these values to fuel superior results: 

Lock Arms 

We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good. 

Show Hustle 

We're not ones to sit on our hands and wait. We anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional. 

Embrace Change 

From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what's next. 

Elevate Empathy 

We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability. 

Never Settle 

We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas. 

About the role 

We're looking for a Salesforce Technical Architect based in Saudi Arabia to lead the technical design of a large-scale, integration-heavy Salesforce programme for a major enterprise client in the Kingdom. You'll own the technical architecture across the Salesforce ecosystem and the systems it connects to, and make sure the solution meets both business and technical requirements. 

This is a hands-on, player/coach role. You'll guide development teams while taking an active part in technical design, solution reviews and delivery. You'll work across the functional, technical, integration and data workstreams, and explain solution choices clearly to both business and IT stakeholders, in Arabic and English. The role needs strong Salesforce and system integration expertise, and a mindset focused on learning and continuous improvement. 

What you'll do 

• Design and own the end-to-end Salesforce architecture across Sales, Service, Experience, Marketing, Data Cloud and industry-specific clouds 

• Work with business stakeholders and functional leads to turn requirements into scalable technical solutions 

• Evaluate and design integration patterns between Salesforce and external systems, using APIs, middleware and event-driven approaches 

• Make sure all solutions meet enterprise architecture standards for scalability, security and performance 

• Guide development teams through design reviews, best practice and code quality oversight 

• Define API standards and data models, including canonical models, to support a well-architected approach 

• Support pre-sales activity through solutioning, effort estimation and architecture advice 

• Create and maintain technical documentation, including ERDs, sequence diagrams, data mappings and architecture blueprints 

Who you are 

• You have a track record of designing and delivering scalable Salesforce technical architectures 

• You prepare and present the technical design rationale, discuss it with key stakeholders, and drive decisions that provide greater clarity and direction to the team 

• You're comfortable working directly with clients to shape technical solutions around their business goals 

• You're fluent in Arabic (preferred) and English (essential), and can explain complex technical concepts clearly and confidently to business and technical stakeholders in both languages 

• You're skilled at guiding and mentoring developers, and at running code and design reviews 

• You take end-to-end ownership of the architecture, staying hands-on in validating your design and maintaining the Architecture Decision Records throughout the project. 

• You have a deep understanding of Salesforce platform limits, the security model, deployment architecture and performance considerations 

• You have a strong background in integration, including RESTful APIs, middleware platforms, and batch and real-time interfaces 

• You're familiar with DevOps practices, CI/CD pipelines and Salesforce release strategies 

• You leverage AI tools such as Claude Code across the delivery lifecycle to accelerate design and development, while analysing the impact of changes and ensuring they are safely validated and rolled out. 

• You are able to design data migration strategies across different Salesforce clouds and define mechanisms to validate data accuracy and completeness throughout the migration. 

What you bring 

Essential 

• 8+ years of client-facing consulting experience focused on Salesforce architecture and solution design 

• 8+ years of hands-on experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, MuleSoft, Marketing Cloud (Good to have). 

• Fluent Arabic and English, spoken and written 

• Based in, or willing to relocate to, Riyadh or Jeddah 

• Experience working in cross-functional project teams to understand requirements and deliver secure, scalable solutions 

• Strong system documentation skills (ERDs, process flows, sequence diagrams, etc.) 

• Proven experience designing scalable integration patterns with external systems 

• Salesforce certifications: Sales Cloud, Service Cloud, Agentforce, and one or more Salesforce Architect domain certifications (e.g. Application Architect, System Architect) 

• Experience with agile methods, including estimation and planning across multi-disciplinary teams 

Nice to have  

• Experience with event streaming on Kafka / Confluent, including consumer groups, Schema Registry and Avro/JSON serialisation 
• Experience with data transformation and mapping, especially from nested JSON and EDIFACT into a canonical relational model 

• Experience with Data Cloud, MuleSoft, Field Service or Revenue Cloud 
• Previous delivery experience in Saudi Arabia or the wider GCC 

Our KSA benefits include: 

• 22 days holiday  

• Comprehensive medical insurance plan for employee and spouse and children  

• Visa for employee and spouse and children   

• Flexible office times and working from home twice per week  

• Remote working from a place of your choice for 2 weeks a year  

Application Tips   

 To help us review your application as smoothly as possible, we recommend submitting a clear, ATS-friendly CV using a simple format and standard headings such as Experience, Skills, and Education. Avoid complex layouts or graphics so your experience is captured accurately.  

If you're unsure how to make your CV ATS-friendly, this guide provides helpful practical tips:  
https://www.myperfectresume.com/career-center/resumes/how-to/ats-friendly  

This description does not list every activity, duty or responsibility required of the employee in this role. Duties, responsibilities and activities may change at any time, with or without notice. 

More jobs at Horizontal Digital · Customer Support jobs in Riyadh