Account Manager (13-Month Maternity Cover)

Inspired Thinking Group · Birmingham

The Account Manager is a pivotal member of the ITG team, carrying responsibility for client service delivery, operational excellence, innovation, project management and team support – creating partnerships with our clients. The client is a well-loved hospitality brand, and this role involves delivering a variety of projects across; print production, fulfilment, and delivery. The key focus of the role is to enhance our ways of working to drive efficiencies, whilst supporting the Account Director to communicate, track and achieve all financial targets, adhere to commercial standards, and optimise commercial benefits for our client.

Most of the print buying will be litho and digital, which we hope you can bring your knowledge to and service our client! You'll be supported by a Production team based at ITG's head office, leaving you to focus on providing first-class customer service. On top of that, you’ll provide administrative excellence in all invoicing, work-in-progress, briefing and supplier management. You thrive in a fully client facing environment and understand the nuances between integrating yourself into a client’s marketing team and being an Account Manager delivering the best to your client.

Innovations at the heart of what we do, and that’s no different in the way we manage our clients’ requirements. We look for opportunities to save businesses money, while streamlining outdated processes to ensure maximum efficiency and minimal impact on the environment.

Key Responsibilities:

Client focus:

Building strong relationships and partnerships with our client to understand their business, strategy, and objectives.
Owner and guardian of stock management – owning all aspects of stock management, ensuring the client is informed with the right information to make decisions based on data, and ultimately ensuring the estate has everything they need. Can anaylse data and recommend accordingly, as well as pro-actively supply context to reasoning for suggestions, with attention to detail and identifying solutions for the client.
Delivering best in class client servicing, and continuously driving improvements to the ways we work.
Working closely with our supply chain to ensure projects are on time, on-brand and meet the brief.
Leading on end-to-end delivery of key projects – leading and driving critical path adherence
Providing regular reporting on account and commercial performance

ITG:

Best in class account services – status reports, critical path, and timelines to set the account up for success.
Driving all financial management – accurate and competitive quotes, on time invoicing.
Leveraging the ITG network to ensure each brief is considered but also includes recommendations for how to evolve our client offering through innovation or new services.
Ensuring all quality-control policies are adhered to through the implementation and continuous monitoring of best practice, while continuously looking to improve ways of working.
We need someone who can be a strong support to the Account Director while supporting and being a team player.

How will I succeed:

By developing a partnership with the client. A service minded approach.
Be a team player. Building your ITG network to understand our full offering and how best to introduce Subject Matter Experts to evolve the relationship.
We need a print and stock management expert, with an understanding of core marketing principles to challenge briefs.
Strong understanding of hospitality POS and menu landscape
Experience of creative/ art working/ print processes
A project management mindset with problem solving skills.

Requirements

First and foremost, you should be customer centric. Our people go above and beyond to deliver exceptional customer service, every time.
Maintaining excellent customer service through outstanding account management - solving issues as and when they arise and making sure that delivery is right every time, and on time.
You won’t be micromanaged here, the ability to manage your own time and deliver quality with speed is essential.
You bring great print knowledge with you, especially in litho and digital. Even better, you understand the production process behind this.
You enjoy getting the best deals, print buying is your forte and you know how to negotiate the best deals whilst maintaining quality and timely delivery.
This is a busy account, working off large spreadsheets and keeping on top of multiple projects comes natural to you.
Communication is key - open and transparent, provides context to situations, is collaborative, and solutions driven.
Detail focus/accuracy - ensures briefs are delivered right, first time, and quality assurance is best in class.
Proactivity and accountability - driving the account and making life easier for the client team.
Delivery focused – driving all projects with clear status, actions, and next steps and most importantly, timelines.
Performance and savings focused – delivering against KPIs, driving savings and innovation for the account.
Positive mindset and calming influence – comfortable working in a fast-paced environment balancing longer term strategic projects as well as tactical BAU tasks – adapting flexibly to support our client.

Key skills required for this role:

Highly numerate and commercially aware
Computer literate with good knowledge of excel – a core part of the role is stock management, which is largely excel based, you will have agency expertise support, but we need someone who is competent.
Strong written, oral, and interpersonal skills

Benefits

Work’s a treat!

Perks at ITG — alongside a competitive salary, here's what you can look forward to:

Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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