Key Responsibilities | 1. Infrastructure Management - Oversee implementation, operation, and maintenance of:
- Data centers, servers, desktops, storage, and virtualization platforms
- Manage campus-wide IT infrastructure including:
- Wired and wireless networks
- Telephony systems
- Operating systems and enterprise software
- CCTV surveillance and access control systems
- Ensure high availability, scalability, performance, and security of all IT systems across the campus
2. Operations Management - Lead IT service desk and technical support teams to ensure timely resolution of incidents and service requests
- Monitor system performance, conduct capacity planning, and implement performance optimization
- Define, track, and report IT operational KPIs such as:
- System uptime
- Response time
- Ticket resolution and SLA compliance
- Ensure adherence to IT security, data protection, and privacy standards
- Manage vendor relationships, contracts, and service level agreements (SLAs)
3. Security & Compliance - Implement and manage cybersecurity controls including:
- Endpoint security solutions
- Firewalls, IDS/IPS
- Data backup, recovery, and protection mechanisms
- Ensure compliance with institutional IT policies, regulatory requirements, and best practices
4. Team & Stakeholder Management - Collaborate closely with IT operations staff including network engineers, system administrators, and support engineers
- Coordinate with campus leadership, faculty, and administrative departments to ensure seamless IT services
- Liaise with external vendors and service providers for smooth and uninterrupted IT operations.
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Skills and Competencies | Strong leadership, mentoring, and team management abilities Excellent troubleshooting, analytical, and problem-solving skills Ability to manage IT budgets, vendor contracts, and large-scale infrastructure projects Strong communication, documentation, and stakeholder management skills Willingness and ability to be on-call during critical situations in a 24x7 campus environment
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