Senior Officer, Medical Affairs (Customer Relations)

Quality Health Services · Hong Kong

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·       Assist Supervisor for the following duties:

·       Compliment/ Feedback/ Complaint/ PSS/ NPS Handling:

·       Handle non clinical related complaints including investigations and liaise with team leaders, supervisors, third parties, to collect information and resolving issues;

·       Prepare meeting agenda and meeting notes; 

·       Responsible to reply to client by phone/ in writing;

·       Escalate case to Legal / Medical Director for advice when necessary;

·       Prepare report for periodical review by relevant parties.

·       Maintain up-to-date knowledge of industry developments;

Requirements

·       Higher Diploma/ Associate Degree or above 

·       4 years + experience in customer service, complaint handling, client relations etc is preferrable. Experience in healthcare industry is a plus

·       Knowledge in the clinic operations and basic medical information is definitely an advantage

·       Logical, analytical and result-oriented, with excellent communication and customer-service skills;

·       Demonstrate ability to work independently;

·       Proficient in written and spoken English, fluent in Mandarin is required;

·       Excellent presentation skill;

·       Good computer skills including MS Office.

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