TikTok Social Commerce Manager - Clinique and Dr Jart+ 12 month FTC
Estée Lauder Companies · London
About The Brands
CLINIQUE
In 1968, a savvy beauty editor asked a leading dermatologist “Can great skin be created?” Clinique was born. Clinique’s mission has always been to provide the safest, most effective formulas in simple routines that bring remarkable results. A custom-fit philosophy extends to Clinique Colour, which opens all skin types and tones to the joy of possibilities. Proudly allergy-tested and 100% fragrance-free, Clinique’s skin care authority is truly global. Clinique is always different. And always will be.
Dr Jart+
Dr.Jart+ joins science and art to develop innovative products that deliver results. Founded in Korea in 2004, Dr.Jart+ pioneered the invention of the BB Cream, setting the standard for multifunctional beauty. Dr.Jart+ is an ever-evolving blend of form and function, creating skin care that works wonders.
Position Summary
This role connects brand teams, TikTok, and the external agency partner to deliver a fast-paced, high-performing operation that drives sales, visibility, and engagement through TikTok Shop across Clinique & Dr Jart+.
Key Responsibilities
- Building and managing the TikTok Shop marketing calendar and campaign execution.
- Leading stock forecasting and demand planning for TikTok Shop.
- Overseeing content and product listing approvals to ensure brand consistency.
- Driving performance analysis and reporting to inform strategy and optimisation.
- Collaborating with TikTok, agency partners, and internal teams to deliver high-performing activations.
What This Role Does
Campaign Planning & Execution
- Build and manage the TikTok Shop marketing calendar in partnership with the TikTok Affiliate & Live Manager, brand teams, and the agency partner.
- Serve as the final point of approval for TikTok-led campaigns (e.g., Mega Sales, Creator Days, and other platform initiatives).
- Lead creation & timing of product launches, hero pushes, and promotional activity to maximise sales and brand impact in line with wider Marketing calendar.
- Work with CRM to brief and approve bounce-back and promotional emails driving traffic to TikTok Shop.
- Align with marketing and TikTok teams to ensure campaigns support brand objectives and commercial targets
- Align with wider sales team on monthly commercial forecasts
- Collaboration with wider brand teams to ensure campaign & activity consistency
Stock & Supply Management
- Own stock forecasting (Saleable & Affiliate Sampling) and demand planning for TikTok Shop in collaboration with Demand & Supply Chain.
- Coordinate with Brands to ensure hero SKUs and new launches are TikTok-ready with sufficient allocation.
- Lead the TikTok Shop demand process and ensure accurate forecasts (stock & warehouse planning) for key promotional periods and live events.
- Leverage fast-paced stock and brand operations processes to improve agility and speed to market.
Content & Platform Management
- Review and approve product listings, imagery, and copy prepared by the agency before upload.
- Identify opportunities for content and product page optimisation to improve click-through and conversion rates.
- Quality-check promotions, pricing, and bundles ahead of campaign launches.
- Partner with the Content & Live Support function to ensure on-platform storytelling aligns with brand positioning and campaign priorities.
Reporting & Performance
- Lead weekly business reviews with brand and agency teams, analysing performance across sales, GMV, conversion, and promotions.
- Translate reports and insights from the agency and TikTok analytics into brand-focused recommendations.
- Monitor competitor performance on TikTok Shop to identify trends, category opportunities, and risks.
- Use insights to inform product strategy, promotional activity, and optimisation plans.
Platform & Issue Management
- Maintain a strong working relationship with the TikTok Affiliate & Live Manager to identify opportunities, manage issues, and stay informed of platform updates.
- Coordinate with the ELC tech team to resolve system and integration challenges.
- Work with Customer Service to ensure consistent support flows and a seamless customer experience on TikTok Shop.
Collaboration with Agency Partner
- Own strategic direction, approvals, internal alignment, and overall commercial performance on TTS platform
- Manage relationship with agency partner ensuring they meet expectations & contractual agreements across shop operations, campaign setup, product listing uploads, performance dashboards, and affiliate administration.
- Lead regular alignment sessions with the agency to review results, campaign readiness, and upcoming opportunities.
What You Will Need To Be Successful In This Role
- Extensive experience in digital commerce or eCommerce management.
- Strong commercial acumen and ability to interpret performance data.
- Excellent stakeholder management and communication skills.
- Knowledge of TikTok Shop and social commerce trends.
- Highly organised, adaptable, and comfortable working in an agile, high-growth environment.
Compensation & Benefits
- 1 day working from home
- 25 Days Annual Leave (exc. Bank Holidays)
- 1 day Annual Leave to celebrate your birthday
- Holiday Purchase opportunity
- Bonus Opportunity
- Ability to work Remotely/Abroad up to 18 days per calendar year
- Summer Fridays
- Generous Staff Discount
- Mental Health Wellbeing Initiatives
- Benefits platform with exclusive discounts and offers
- Employee resource groups
- LinkedIn learning
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