Director of Delivery Assurance

Microsoft · Multiple Locations

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We are looking for Director of Delivery Assurance (DDA) with a passion for delivering desired customer outcomes, who can take responsibility for driving the successful initiation, governance oversight, recovery, and acceleration of large-scale, complex cloud programs. This role focuses on the governance infrastructure, tools, and processes needed to quickly and successfully launch or recover a multimillion-dollar program, setting up program governance, setting up operational cadence, and managing stakeholder relationships. DDA will serve as a trusted advisor to both internal teams and clients, ensuring that every program starts proficiently, is positioned for long-term success, and can be rapidly brought back on track when challenges arise. Creative use of artificial intelligence (AI) is expected to drive program delivery, lead program recovery, and achieve breakthrough 2x efficiency throughout the program lifecycle. This opportunity will allow you to accelerate your career growth, honing your industry and cloud expertise as well as deepening your contractual and commercial acumen. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively affect our culture every day. 

• Champion AI-enabled Delivery Excellence: Incubate Agentic AI capabilities across the delivery lifecycle - from deal review through mobilization, delivery oversight, and through lessons learned. Explore how intelligent automation and AI-augmented workflows can enhance execution on complex engagements, partnering across the organization to identify scalable patterns and shape ISD’s AI-enabled delivery roadmap. 
• Program Governance Setup: Establish and implement robust governance framework, tools, and processes tailored to the needs of each program, leveraging AI-driven solutions to ensure alignment with organizational goals and compliance with industry standards and leading practices. 
• Operational Cadence Establishment: Develop and maintain a consistent rhythm of business for the program, including setting up key processes, meetings, and reporting structures to drive program progress. Utilize AI-powered tools to automate routine tasks, streamline workflows, and enhance overall program efficiency. 
• Stakeholder Management: Function as the primary point of contact for stakeholders, facilitating clear communication, expectation management, and conflict resolution. Ensure that all stakeholders are aligned with program objectives and timelines. Maintains effective relationships and influence with leadership team members in the business (e.g. Sales, Delivery, etc) 
• Program Planning and Execution: Collaborate with cross-functional teams to develop detailed program plans, including timelines, milestones, and deliverables. Ensure that all program activities are executed on time and within scope. 
• Risk Management: Identify potential risks and develop mitigation strategies to minimize their impact on the program. Use AI-powered predictive analytics to proactively detect and address risk factors throughout the program lifecycle, adjusting plans as needed. 
• Continuous Improvement: Continuously assess and refine program activation processes, incorporating lessons learned, best practices, and AI-driven process optimization to enhance efficiency and effectiveness in future programs, aiming for 2x improvement in delivery outcomes. 
• Reporting and Documentation: Provide regular status updates to leadership and stakeholders, including detailed reports on program progress, risks, and issues. Leverage AI automation and generative AI to accelerate reporting, maintain comprehensive documentation, and ensure timely stakeholder communication. 
• Program Recovery: Lead program recovery where needed, starting from a rapid assessment of challenges, leveraging AI for diagnosing root cause, partnering with technical leaders and architects, and implementing targeted turnaround strategies. Drive efficient restoration of program health and performance, aiming for achieving target outcome for the customer and sustainable success. 
• Leadership and Mentorship: Lead and mentor program directors, managers and other key personnel involved in the program activation process, fostering a culture of collaboration, innovation, and excellence. 

Required/Minimum Qualifications 

• Bachelor's Degree in related fields AND 7+ years of experience in program management of complex technology implementation programs
• OR equivalent experience. 

Additional or Preferred Qualifications 

• Bachelor's Degree in related field AND 15+ years' experience in project management of complex technology implementation programs
• OR equivalent experience. 
• Project Management Professional (PMP) and Program Management Professional (PgMP) certification. 
• Microsoft AZ-900 (Azure Fundamentals) and AI-901 (Azure AI Fundamentals) certifications
• 8+ years financial management experience. 
• Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification. 
• Certification in relevant industry. 
• Experience in creating and managing intellectual property (IP). 
• Experience in creating publications. 

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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