EMEA Payments Head of Internal Communications - Vice President

JPMorgan Chase · London

J.P. Morgan Payments is seeking an experienced communicator, to help elevate internal communications for one of the most innovative and exciting areas in financial services. You will bring a creative approach to communications, balanced with an analytical mindset to advise and influence senior executives, create a stronger culture, support the EMEA Payments Management Team and drive regional internal communications for this global business. You will need to operate at the highest strategic levels, while executing at the most tactical levels to deliver excellent and cohesive messaging in support of multiple business leaders.

A key partner for this role is the EMEA, Head of External Communications, as well as Payments regional communicators in APAC and LATAM.

You must be able to prioritize, influence and work effectively in a heavily matrixed environment, as this role requires close collaboration with senior business leaders, product marketing teams, legal, HR, media relations, editorial, compliance, sales, and other business functions. This role will report into the head of Regional Internal Communications, Payments and work closely with the Global Head of Communications, Payments, and work closely across all members of the Payments Communications Team and internal communications across the firm.

Job Responsibilities:

Provide communications support for multiple executives in the Payments business, primarily the Head of Payments, EMEA, including strategic messaging, town halls, talking points, crisis communications, blogs, etc.) consistent with objectives related to business vision and objectives
Contribute content to intranet and newsletters
Collaborate with communications partners to drive regional relevant content
Identify and track key performance metrics to report on results
Manage communications projects/initiatives from beginning to end
Partner with global CIB Internal Communications colleagues to understand goals and assist in implementing communications tactics
Help ensure effective communications globally, as needed, in coordination with Corporate Communications and regional communicators

Required Qualifications, Capabilities and Skills:

Minimum of seven years recent experience in Marketing & Communications field, preferably in Corporate Communications
Demonstrated stakeholder management experience
Superior verbal and written skills in both English and Spanish; strong editing skills; web knowledge/digital savvy
Proven ability to lead, influence, and align across cross-functional teams, while interacting with multiple stakeholders
Excellent organizational skills with the ability to multitask and prioritize high volume, high priority initiatives
Commitment to maintaining the firm’s high standards related to risk, compliance and the Code of Conduct
High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and accepts accountability and responsibility
Flexibility to work outside of normal business hours depending on business needs

Preferred Qualifications:

BA/BS degree in Communications, Marketing or Journalism preferred
Solid understanding of the financial services industry
Strong knowledge of corporate internal and employee communications strategies, best practices, implementation and execution
Expertise in Word, Excel and PowerPoint. Additional software skills (Adobe, Acrobat Professional, Photoshop, HTML) a plus

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Are you an experienced communicator, with a fintech state of mind, that can help elevate messaging across one of the most innovative and exciting areas in financial services?

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