Customer Care Specialist (m/f/x)
ZEISS · Zagreb
ZEISS is technology and innovation. Founded in Germany, in 1846, ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries across 50 countries.
As a company wholly owned by a foundation, ZEISS is committed to responsibility in all its activities. As a pioneer in scientific optics, it's employees across the globe continue to push the boundaries of what is possible. With a strong focus on quality and innovation, ZEISS creates value for its customers and helps shape new ways of seeing the world.
We’re looking for a Customer Care Sales & Service Specialist (m/f/x) to join us in Zagreb, Croatia.
ZEISS Croatia is a growing organisation serving customers across Croatia and the South-East-Europe. As part of our local Sales and Service Centre, you will play an important role in delivering exceptional customer support and ensuring efficient sales and service operations.
Your Role
As a Customer Care Sales & Service Specialist (m/f/x), you will support the complete customer journey across both sales and service activities. Acting as a key contact for customers, colleagues, and ZEISS entities across South East Europe, you will help drive business growth through excellent customer care and effective administration.
The role of Customer Care Sales & Service Specialist (m/f/x) will involve:
- Providing back-office support to the Sales team, including processing leads, opportunities, orders, follow-up activities, and customer feedback.
- Supporting the Service team by coordinating customer requests, maintenance, repairs, installations, demonstrations, and field service activities.
- Managing customer orders, logistics, deliveries, consumables, and spare parts processes in collaboration with local and international stakeholders.
- Maintaining customer, contract, installed base, and service data within CRM and SAP systems.
- Monitoring tender opportunities and preparing technical and commercial offers with responsible business teams.
- Handling customer enquiries, claims, and complaints while ensuring a high level of customer satisfaction.
- Processing service contracts, maintenance agreements, and extended warranties while coordinating with accounting teams.
- Supporting marketing activities, customer communications, fairs, exhibitions, and events.
- Managing invoicing, dunning activities, office administration, and support for audits.
- Monitoring performance indicators and identifying opportunities for process improvements.
Your Experience
- High school diploma or higher qualification.
- Minimum 2 years of experience in customer care, sales support, service administration, logistics, or a similar role.
- Experience supporting B2B sales of technical products, systems, software, or services.
- Good working knowledge of Microsoft Office and CRM systems; SAP experience would be an advantage.
- Good command of English, both written and spoken.
- Strong communication, organisational, and customer service skills, with the ability to work accurately, independently, and as part of a team in a fast-paced environment.
It would be desirable if you had:
- Experience working in an international business environment.
- Experience with Salesforce or other CRM platforms.
- Exposure to tender, contract, or service administration processes.
Your Benefits
If you join ZEISS, you will have access to a range of benefits, including:
- Participation in a dynamic, committed, and international team.
- Diverse responsibilities with opportunities to collaborate across multiple ZEISS functions.
- International training and development opportunities supported by experienced colleagues.
- Modern equipment and tools to support your success.
- Attractive remuneration package with fringe benefits.
Role Details
Location: Zagreb, Croatia
Working Pattern: Full-time, fixed-term contract until 30 April 2028 with a hybrid working model.
Applicants must have the legal right to work in Croatia.
Apply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society.
Your ZEISS Recruiting Team:
Angelika Niederreiter, Claudia Stingl, Hanna Veszprémi, Hayley Lem