Community Health Worker

Saint Luke's Health System · Kansas City

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Job Description​

The Community Health Worker will support and coach at-risk patients to manage their own health and assist them in navigating the health care and social service systems. Community Health Workers bridge the gap between health care providers and people in need of care. They serve as a link between the patient and the health or social service agencies. CHWs are mobile so that they can meet patients where they are in the community.

• Complete all required documentation and data tracking in a detailed and timely manner.

• Complete all telephone and face to face contacts with patients in a timely and professional manner

• Complete enrollment forms and other needed documentation and document in approved format in a timely manner.

• Assist patients in the community through home visits, attending medical appointments, and accessing other community-based resources.

• Attend and actively participate in all project related trainings and project meetings.

• Must have the ability to relate to diverse groups of people and people on all levels

• Provide support and education to patients to assist them in adhering to medical recommendations and taking medications as prescribed.

• Strive for high customer satisfaction by providing prompt, solution-focused support to team, co-workers, patients, and community partners.

• Assist patient in scheduling medical and social service appointments and attend appointments as needed or requested.

• Assist patient in securing transportation to medical and social service appointments.

• Provide assistance with medical and behavioral health referrals to ensure client access and follow-through.

• Assist patient in obtaining necessary medications through patient assistance programs and other reduced cost programs.

• Complete client-centered treatment goals in collaboration with patients and review progress in meeting goals routinely and at identified 60-day check-in times.

• Provide regular and timely updates to medical providers, referral sources, and assigned clinics on patients' progress to meet treatment goals and to trouble shoot any problems or concerns.

• Review referral forms, needs assessment screeners, or Electronic Medical Record data and determine appropriateness for project participation in conjunction with Project Coordinator. For patients not appropriate for projects, provide active referrals to other community resources.

• Assist clients in accessing and understanding necessary health and wellness information provided by their medical provider and clinic.

• Ensure client’s access to interpreters and translators for medical and social service appointments.

• Community Health Worker certification required within 1 year of hire.

• Experience working with underserved and diverse populations in community settings required.

• Reliable and accessible transportation along with current insurance coverage required.

• Ability to speak other languages preferred.

Job Requirements

Applicable Experience:

Job Details

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