Logistics Coordinator
Amrize · Calgary
Join Amrize as a Logistics Coordinator and help construct what's next. If you're ready to put your skills to work on projects that matter — and build a career with a company that’s building North America — we want to hear from you!
ABOUT THE ROLE
The Ready Mix Logistics Coordinator serves as a key point of contact for customers, drivers, plant teams, and internal stakeholders, ensuring seamless delivery coordination of concrete products, exceptional customer service, and accurate order and billing administration. This role combines order dispatching, concrete mixer truck scheduling, account support, and operational logistics coordination to maintain high service levels, optimize delivery efficiency, and foster strong customer relationships.
WHAT YOU’LL ACCOMPLISH
- Dispatch mixer trucks safely and on schedule according to customer specifications and plant network load capacities, ensuring efficient utilization of plant load points.
- Serve as the primary point of contact for customer inquiries regarding order status, truck locations, ETAs, product availability, additional products/sundries, quotes, and special project requests.
- Proactively notify customers in advance whenever delivery schedules or orders are disrupted or altered, maintaining open and clear communication.
- Provide continuous operational support, site information, directions, project details, and guidance to drivers via radio, GPS, and telephone.
- Coordinate effectively with Logistics Manager, Operations, Quality Control (QA/QC), and Sales teams to resolve order or delivery issues and ensure customer satisfaction.
- Review orders and delivery tickets for accuracy, log special conditions/sundries, manage discrepancy investigations, and assist billing coordinators with ticket sorting, credits, and rebills.
- Maintain accurate customer records, document order issues, and ensure proper retention of invoices, Proofs of Delivery (POD), and quotations in company systems.
- Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
WHAT WE’RE LOOKING FOR
Education: College Diploma/University Degree Preferred
Field of Study Preferred: Supply Chain Management or Business Administration
Required Work Experience: 3 years of experience in logistics coordination, order dispatching, or customer service within concrete, aggregates, or the construction industry
Technical Skills: Proficiency with dispatch software, GPS tracking systems, radio/phone communications, and data entry/office applications.
Travel Requirements: None
Additional Requirements:
- Proficiency with dispatch software, GPS tracking systems, radio/phone communications, and data entry/office applications.
- Excellent verbal and written communication skills
- Strong customer service orientation
- Good problem-solving abilities
- Willing to work evenings and weekends on a rotating basis
- Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
WHAT WE OFFER
- Flexible Health & Dental benefits coverage for you and your dependents
- A generous Pension Plan designed to support you through various stages of your career and life
- Access to voluntary programs like RRSP and TFSA for future financial planning
- Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges
- Easy access to mental health and well-being support
- Service recognition awards to celebrate your contributions
- Perks & discounts on a variety of products and services
- Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities
- Financial support for new parents beyond statutory benefits
- An inclusive and welcoming environment where everyone can be themselves
- A collaborative work culture in a supportive and team-oriented work environment
- Company-provided personal protective equipment ensuring your safety and comfort on the job where applicable
As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, will be required.