Senior Client Engagement Manager
Acosta · Rogers
The Senior Client Engagement Manager (SCEM) is responsible for the negotiation, creation, approval, and implementation of complex and strategic projects. These responsibilities include project development, budget management, execution monitoring, issue resolution, reporting, up-selling, and invoicing. The SCEM is responsible for mentoring and training CEMs.
The SCEM must also manage all related financial activities within CROSSMARK’s process and act as a leader in the organization. The role is expected to be a champion of the current process and must be a process innovator throughout the organization while providing a high level of service to client representatives and co-workers and assisting the organization in achieving a service excellence culture. The Senior Client Engagement Manager (SCEM) is responsible for the negotiation, creation, approval, and implementation of complex and strategic projects.
These responsibilities include project development, budget management, execution monitoring, issue resolution, reporting, up-selling, and invoicing. The SCEM is responsible for mentoring and training CEMs.