Chief Concierge at Kimpton Sevn Dubai (Pre-Opening)
IHG · United Arab Emirates
At Kimpton Sevn Dubai, Concierge is more than knowing where to go.
It's about knowing what will make this particular guest smile.
Whether it's finding a hidden gem, securing the perfect table, arranging a last-minute celebration, or sharing a side of Dubai they wouldn't discover on their own, every request is an opportunity to create a memorable moment.
We are looking for a Chief Concierge who brings personality, curiosity, local knowledge, strong connections, and a genuine passion for people.
You won't simply lead a Concierge team.
You'll help define how guests experience Kimpton Sevn Dubai.
One Guest. One Conversation. One Great Story.
At Kimpton, great service doesn't feel scripted. It feels personal.
As Chief Concierge, you will help create an experience that is:
- Warm, intuitive, and genuinely human
- Personalised around each guest
- Connected to the best of Dubai
- Effortless behind the scenes and memorable in front of the guest
- Elevated without ever feeling formal or stiff
Because luxury isn't always about having more.
Sometimes it's about knowing exactly what matters.
Why This Role Matters
The Concierge is where the hotel meets the city.
You will:
- Lead the daily Concierge operation and set the tone for exceptional service
- Build genuine relationships with guests and anticipate their needs
- Develop a strong network of trusted local partners
- Create personalised recommendations and memorable experiences
- Lead, coach, and inspire the Concierge team
- Champion service recovery with empathy and creativity
- Help establish the personality and identity of the Concierge operation
Your goal is simple:
Make guests feel known, not just looked after.
The Gig
Reporting to the Director of Front Office, the Chief Concierge will lead the Concierge operation at Kimpton Sevn Dubai.
- The Opportunity: Build something from the ground up as part of a luxury lifestyle hotel pre-opening team
- The Focus: People, personality, local connection, and unforgettable experiences
- The Impact: Create a Concierge culture that feels unmistakably Kimpton
You won't be inheriting someone else's Concierge operation. You'll be creating ours.
Stay Human
At Kimpton, luxury can be relaxed, personal, and full of personality.
In this role, you will:
- Lead with warmth, confidence, and authenticity
- Encourage curiosity, creativity, and individuality
- Empower colleagues to take ownership
- Build genuine relationships with guests and partners
- Create a culture where people feel trusted and valued
We don't just want people who know the answers.
We want people who know the people.
Your Day-to-Day
No two days will look the same.
One moment you may be helping a guest discover their new favourite restaurant. The next, you're arranging a last-minute birthday surprise, welcoming a returning guest by name, or introducing a colleague to a new local partner.
Your world will include:
Concierge & Guest Experience
- Lead daily Concierge operations and ensure seamless service
- Build relationships with guests and personalise their experience
- Arrange dining, transportation, entertainment, wellness, shopping, and special experiences
- Recognise VIP, returning, and special-occasion guests
- Own guest requests from start to finish
- Handle service recovery with empathy and creativity
Team Leadership
- Lead, coach, and develop the Concierge team
- Conduct daily briefings and share local knowledge
- Encourage ownership, confidence, and creative thinking
- Maintain high service standards while allowing personality to shine
Dubai & Partnerships
- Maintain exceptional knowledge of Dubai and the UAE
- Discover new restaurants, experiences, events, and hidden gems
- Build strong relationships with local hospitality and lifestyle partners
- Create a trusted network that benefits our guests
Pre-Opening
- Help build the Concierge operation from the ground up
- Develop SOPs, service standards, and guest experience guidelines
- Build the local partner network and Dubai knowledge database
- Support recruitment, training, and team development
- Participate in mock services and pre-opening readiness
What Success Looks Like
- Guests feel genuinely known and cared for
- Recommendations feel personal, not generic
- Strong guest satisfaction and positive feedback
- A confident, engaged, and knowledgeable Concierge team
- Strong relationships with local partners
- Seamless handling and follow-up of guest requests
- A Concierge operation that reflects Kimpton's personality and service culture
Who This Role Is Perfect For
- Passionate hospitality professional with luxury or lifestyle hotel experience
- Experienced in Concierge, Guest Relations, or Front Office leadership
- Strong knowledge of Dubai and the UAE
- Naturally warm, confident, curious, and engaging
- Strong relationship builder with local connections
- Creative, resourceful, and solutions-focused
- Passionate about developing people and creating memorable experiences
- Excited by the opportunity to build something new
What We Need From You
Education
• Diploma or degree in Hospitality, Hotel Management, Tourism, or a related field preferred
Experience
- 3-4 years of luxury, lifestyle, or upscale hospitality experience
- Previous Concierge, Guest Relations, or Front Office leadership experience
- Strong VIP and personalised guest service experience
- Excellent Dubai and UAE destination knowledge
- Strong local hospitality and lifestyle network preferred
- Pre-opening and GCC experience are advantages
Personal Attributes
- Warm, authentic, and naturally engaging
- Curious about people, places, and experiences
- Confident but never overly formal
- Creative and resourceful under pressure
- Strong communicator and active listener
- Highly organised with excellent follow-through
- Relationship-driven and commercially aware
- Passionate about coaching and developing others
The Kimpton Difference
We believe luxury isn't about creating distance.
It's about creating connection.
The recommendation that feels like a secret.
The table that somehow became available.
The unexpected experience that becomes the highlight of the trip.
The feeling that someone genuinely cared.
That's Concierge at Kimpton Sevn Dubai.
What You Can Expect from Us
At Kimpton Sevn Dubai, part of IHG Hotels & Resorts, we believe our success begins with our people.
We invest in you through competitive compensation, global travel privileges, and meaningful career growth opportunities within one of the world’s most respected hospitality groups.
We are proud to be an equal opportunity employer. We are committed to providing fair and inclusive employment opportunities to all colleagues and applicants, regardless of race, colour, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, marital or family status, veteran status, or any other protected characteristic under applicable law.
Through our myWellbeing framework, we actively support the physical, mental, and emotional wellbeing of our teams—because when our people are supported and thriving, they create exceptional experiences for our guests and each other
Kimpton Sevn Dubai: A Culture of Connection, Craft & Care
At Kimpton Sevn Dubai, you are not simply joining a team—you are becoming part of a culture that is personal, thoughtful, and distinctly human.
We are a close-knit, collaborative community where trust is earned, individuality is valued, and excellence is shaped through genuine care for people and experience.
We believe diverse perspectives strengthen our culture and inspire creativity. We seek individuals who are naturally intuitive, detail-oriented, and passionate about creating memorable moments that feel both effortless and meaningful.
At Kimpton, hospitality is bold yet refined, expressive yet intentional. More than a place to stay, we create spaces where guests feel connected, inspired, and truly welcomed—and where our teams feel empowered to bring their personality, creativity, and craftsmanship to everything they do.
Ready to Shape Something Distinctive?
If you do not meet every requirement but believe you bring the right energy, creativity, and passion for people, we would still love to hear from you.
Join Kimpton Sevn Dubai and be part of shaping a luxury lifestyle experience where individuality is celebrated, ideas are valued, and every detail contributes to something memorable.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?More jobs at IHG · Food & Hospitality jobs in United Arab Emirates