Assistant Restaurant Manager

IHG · Lebanon

Essential Duties and Responsibilities

Is in charge of the outlet operation in the absence of the Outlet Manager.
Prepares schedules for all outlet colleagues under the guidance of the Outlet Manager and ensures adequate manpower at all times by recommends hiring, promotions and dismissals.
Gets involved in planning of promotions, beverage purchases, and pricing under the supervision of the Outlet Manager.
Supervises the daily operation under standards fixed by the Hotel Management and the Outlet Manager.
Is familiar with all the menu items.
Advises and consults with the Outlet Manager and the Head Bartender with regards to service bar matters.
Supervises all bar personnel by constantly observing their attitude towards colleagues and guests.
Defines training needs and proposes training programs in cooperation with the Outlet Manager.
Ensures correct handling of equipment to minimize breakages and losses.
Inspects all areas daily before opening according to fixed standard checklist and ensures full adherence of the closing duties.
Enforces and maintains all policies and procedures under the guidance of the Outlet Manager.
Prepares requisitions for beverages, condiments, general supplies and guest supplies, taking into consideration established par stocks.
Participates actively in the creation of new drinks and food items and improves presentations to achieve the overall objectives and propose variations to the Outlet Manager.
Maintains standards specification for all beverages/food & cocktails under the guidance of the Outlet Manager.
Inspects all fridges and bar stores to check expiry dates on all items.
Observes opening and closing hours of the bars according to the law and company standards.
Ensures correct control of beverage to avoid wastage and spoilage in correlation with Head Bartender.
Communicates with guests and receives feedback and complaints.
Observes, teaches, and corrects colleagues’ service delivery.
Examines food and beverage preparation and presentation
Stays on the floor during peak hours.
Demonstrates understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety.

. REQUIRED QUALIFICATIONS

Education:

Bachelor's degree in hospitality management Degree in Hospitality Management or equivalent mix of relevant work experience and education.

Skills:

Fluent in Arabic, English and French.

Good communication and people skills

Confident, driven, and enthusiastic.

Able to work under pressure

Experience:

4 to 5 years

Competencies:

Influencing/Persuasiveness
Cultural Awareness
Customer Service Orientation
Understanding the Business
Problem-Solving/Decision Making

Leading/Motivating

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

Under the general direction of the Director of Food and Beverage or his/her Delegate, and within the limits of established IHG and local Hotel policies and procedures, supervises the service activities in the outlet aiming for the highest possible customer satisfaction at all times while ensuring proper training and supervision of all outlet colleagues.

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