Guest Services Representative - Guest Relations - Bayfront Hospital
Orlando Health · St. Petersburg
Position Summary
Provides directions to guests/team members within the hospital system.
This position is located in St Pete, FL at Bayfront Hospital
Responsibilities
Essential Functions
- Escorts guests to their in-hospital destinations as needed.
- Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
- Provides information to all hospital team members.
- Responds to needs of guests/team members either on the phone or in person.
- Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
- Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
- Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
- Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
- Presents a professional image in dress, hygiene and communications skills.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.¿
Other Related Functions
- Attends in services/meetings as required.
- Completes all mandatory education.
- Assume the responsibility for professional growth and development
- Other duties as assigned.
Qualifications
Education/Training
- High School diploma or equivalent.
Licensure/Certification
- None.
Experience
- Two (2) years of experience in a customer service setting.
Essential Functions
- Escorts guests to their in-hospital destinations as needed.
- Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
- Provides information to all hospital team members.
- Responds to needs of guests/team members either on the phone or in person.
- Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
- Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
- Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
- Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
- Presents a professional image in dress, hygiene and communications skills.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.¿
Other Related Functions
- Attends in services/meetings as required.
- Completes all mandatory education.
- Assume the responsibility for professional growth and development
- Other duties as assigned.
Education/Training
- High School diploma or equivalent.
Licensure/Certification
- None.
Experience
- Two (2) years of experience in a customer service setting.
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