M365 Subject Matter Expert(SME)
Unisys · Canberra
What success looks like in this role:
To provide leadership and subject matter expertise for M365 and core services such as printing, DHCP/DNS, AD, PKI and messaging (Exchange/M365 Messaging services) with solid working knowledge across SharePoint Online, OneDrive, Teams and core Microsoft 365 services. Own the design and steady-state operation of reliable, secure messaging and collaboration services; guide governance and adoption; and collaborate with project and operations teams to deliver business outcomes.
Responsibilities and Accountabilities:
Microsoft 365 Collaboration (SharePoint/OneDrive/Teams)
Support SharePoint Online and OneDrive information management and access controls at a working level.
Administer core Teams policies and collaborate on lifecycle and governance.
Promote good practices that enable productivity and data protection.
Identity & Access (AD/Entra ID) – in support of Microsoft workloads
Apply foundational hybrid identity, authentication and access controls to enable secure collaboration.
Align client and policy configuration to support Outlook/Office/M365 applications.
Messaging
Oversee enterprise messaging services across Exchange Online, Hybrid and on premises.
Maintain reliable mail flow and platform health; drive security, compliance and recoverability.
Plan and execute messaging improvements and migrations with minimal user impact.
Endpoint & SOE Enablement (Supporting)
Coordinate with endpoint teams on Windows 11 SOE readiness, Intune/Autopilot deployment and update posture.
Ensure dependable client experience for Outlook, Teams and Office applications.
Operations, Documentation & Service Management
Produce concise operational documentation (SOPs) and contribute to knowledge sharing.
Operate changes, service requests and incidents using ITIL practices; lead problem investigations for recurring issues.
Stakeholder, Vendor & Continuous Improvement
Engage with stakeholders and vendors to validate designs and resolve complex issues.
Identify opportunities to simplify processes, strengthen controls and improve user experience.
Experience Required:
M365, Demonstrated senior level experience with SharePoint Online/OneDrive and Teams administration.
Infrastructure and Cloud: Demonstrated senior level experience with "traditional" on-prem infrastructure components (AD, DHCP/DNS, PKI, Printing, SCCM)
Demonstrated experience with Microsoft Azure cloud and Hybrid (onprem/cloud) environments
Understanding platform operations (PAAS/SAAS)
Experience in tooling (Monitoring/workload automation)
Strong security/compliance fundamentals, including E8 and Protective Security Policy Framework (PSPF)
Enablement & Foundations: Intune/Autopilot awareness; Windows 11 SOE concepts; basic MECM exposure beneficial.
Identity management (AD/Entra ID), Conditional Access/MFA awareness; networking fundamentals relevant to M365 and on-prem.
You will be successful in this role if you have:
10+ years’ experience in Microsoft ecosystem across enterprise environments.
ITIL Foundation preferred.
NV1 security clearance is required for this role.
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