Sr Manager, Services Enablement LATAM
TD SYNNEX · São Paulo
Job Purpose:
Orchestrate services across the three LATAM regions, translating the services vision into a relevant, scalable, market-ready portfolio, and enabling partners, sellers, pre-sales teams, and the channel to position and activate those offers.
This is fundamentally an orchestration role: it connects strategy to execution and generates multiple interlocutors — from the technical specialist to the commercial executive. It requires strong influence without direct authority and the ability to articulate across functions, regions, vendors, and partners.
Responsibilities:
- Translate the services vision into portfolio priorities and offer roadmaps.
- Develop, productize, and manage services offers with clear packages, scopes, and standards.
- Identify and address delivery capability gaps, building and governing the external partner ecosystem.
- Develop training and capability-building programs (Academy) for internal teams and partners.
- Define go-to-market strategies, sales plays, and commercial activation tooling.
- Enable internal and external stakeholders — technical, commercial, operational, and executive — to position the portfolio.
- Collect market feedback and translate it into portfolio, enablement, and tooling improvements.
- Orchestrate consistency of offers and activation across the three regions, enabling appropriate local adaptation.
- Reinforce TD SYNNEX's positioning as a partner enabler, not a competitor.
Knowledge, Skills and Experience:
- >8 to 10 Years of relevant work experience
- >3 to 5 Years of experience directly managing / supervising employees
- Bachelor's Degree required.
- Master's / Post Graduate Degree preferred.
- Solid experience in services, portfolio, enablement, GTM, or partner management within distribution, channel, or technology.
- Track record in regional / multi-country environments (LATAM desirable) and in partner/ecosystem models.
- Business acumen combined with sufficient technical fluency to engage engineers and architects.
- Experience in services productization, pricing, and commercial models.
- Strong orchestration and influencing skills; multi-level communication (technical to executive).
- Portuguese and Spanish; English for corporate and vendor interaction.
- Able to execute instructions and to request clarification when needed.
- Able to use common office equipment.
- Able to demonstrate complex problem solving, critical thinking, and decision-making.
- Understand, communicate, and collaborate effectively with people across various identities.
- Able to negotiate skillfully and promote/sell ideas persuasively.
- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
- Able to maintain confidentiality of sensitive information.
- Able to collaborate and build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
Working Conditions:
- Professional, office environment.
- Frequent Travel Required (25%).
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!