Customer Service Co-ordinator

PPG Industries · Stowmarket

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Customer Service Coordinator

UK Stowmarket

Full Time | Permanent

Job Function                                                                

To provide an exceptional level of customer service to our internal and external customers and act as first line support to our own internal branch network.  Offering 1st line support for all aspects of customer service whilst maintaining the culture and ethical values of a “Fortune 500” blue chip company at a high level within the wider business community.

Key Responsibilities:

• Deal with all enquiries received via Telephone and email in a timely and effective manner by utilizing multiple PPG databases, Intranet and external support packages.
• Provide responsive and flexible service to internal and external customers for all order queries, product and technical enquiries.
• Ensuring all databases and information sources are kept up to date and compliant with any legislation.
• Demonstrate empathy and understanding when dealing with all customer enquiries. Ensure all information is captured so that the relevant person / team can resolve in a timely manner.
• Keep up to date with current promotions, new products, I.T. Support services and with current customer service practices
• Drive a “ONE TEAM” culture within the department and wider organisation by taking ownership and focusing on promoting teamwork wherever possible.
• Offer our customers an exceptional level of customer service as a key team member.

 Experience, skills & Knowledge

• The Customer Service Coordinator will be interacting with internal and external customers and departments, which will require a high level of communication and interpersonal skills together with a professional manner.
• To ensure effectiveness, the Customer Service Coordinator will be familiar with a variety of IT systems and databases and an understanding of MS Office tools.
• In order to provide a high level of service to customers the Customer Service Coordinator will be able to organise workloads efficiently and appropriately in response to changing priorities and timescales.
• The Customer Service Coordinator must have the ability to quickly adapt in a fast-paced environment, critical thinking and problem solving skills are essential for delivering the expectations of this role.

Training and Development

Full Training in all areas of the role including I.T. systems will be provided together with ongoing coaching and support.  Progression and career development is important to PPG and we strive to ensure that you are given every opportunity to find the right career path within our multinational organisation.

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD® 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email recruiting@ppg.com. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
 

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